At gaviki.com ("Website"), operated by Gaviki ("we," "us," or "our"), we strive to provide high-quality digital educational products, including real exam quizzes, exam study guides, practice tests, and other downloadable resources (collectively, the "Services"). This Refund Policy outlines our policies regarding refunds and exchanges for purchases made through the Website. By purchasing our Services, you agree to the terms of this Refund Policy.

1. No Refunds for Digital Products

Due to the nature of our Services, which consist of digital products such as study materials, documents, and quizzes that are available for immediate download or online access upon payment, we do not offer refunds for any purchases. Once a purchase is completed, the digital content is considered delivered, and no refunds will be provided, except as stated below in exchange policy

2. Exchange Policy

While we do not offer refunds, we may, at our sole discretion, provide an exchange for another digital product of equal or lesser value within 7 days of your original purchase date. To request an exchange, you must contact us at support@gaviki.com with the following information:

• Your name and email address associated with the purchase.

• Order number or transaction details.

• A description of the purchased product and the reason for requesting an exchange.

• The specific product you wish to exchange for.

Exchanges are subject to our approval and may be granted in cases where there is a technical issue with accessing the purchased product (e.g., a corrupted download file or inability to access an online quiz) or other exceptional circumstances. We reserve the right to deny exchange requests if we determine that the product has been used, downloaded, or accessed in a manner consistent with its intended purpose.

3. Process for Exchange Requests

Upon receiving your exchange request, we will review it and respond within a reasonable timeframe, typically within 1 business days. If approved, we will provide instructions for accessing the exchanged product. Exchanges are limited to products of equal or lesser value, and no additional payment will be refunded if the exchanged product is of lesser value. If you wish to exchange for a product of higher value, you will be required to pay the difference.

4. Technical Issues

If you experience technical difficulties accessing or using our digital products (e.g., inability to download a study guide or access an online quiz), please contact us at support@gaviki.com as soon as possible. We will work with you to resolve the issue promptly. In cases where the issue cannot be resolved, we may offer an exchange for another product or provide access to the same product at no additional cost, at our discretion.

5. Contact Information

If you have any questions, concerns, or requests regarding this Refund Policy or your purchase, please reach out to us at:

Email: support@gaviki.com

We are committed to ensuring your satisfaction with our educational resources and appreciate your understanding of our Refund Policy. Thank you for choosing gaviki.com for your exam preparation needs.