pg. 1
WGU D072 FUNDAMENTALS FOR SUCCESS IN BUSINESS OA
FINAL EXAM / D072 WGU LATEST VERSIONS COMPLETE 350
ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS
WITH RATIONALES|ALREADY GRADED A+
What is the definition of moral identity in the context of emotional intelligence? - Correct Answer - The degree to which people see themselves as ethical and caring
A prospective candidate states in an interview, "I am an ethical and caring person. I put the needs of others before mine and seek the best outcomes for the groups I work in." Which aspect of emotional intelligence is this candidate describing? - Correct Answer - Moral identity
Why do employees who possess high emotional intelligence work effectively and ethically in customer service positions? - Correct Answer - Because of their ability to regulate their emotions
Which force is defined as the level of understanding of a subject and complements emotional intelligence to help an individual collaborate effectively in the workplace? - Correct Answer - Knowledge
Why should managers work to improve the emotional intelligence of their employees? - Correct Answer - It will help ensure the future success of the employees.
Which tool is used when a manager observes high emotional intelligence behavior in an employee and then later discusses it with the employee in order to reinforce that behavior? - Correct Answer - Recognition acknowledgement
An employee expresses that he is mindful of his weaknesses, and he wants to think through how those weaknesses affect the team and the organization as a whole. Which component of emotional intelligence is the employee expressing? - Correct Answer - Self-awareness 1 / 4
pg. 2
A manager expressed concern that a team member could not perform well due to personal issues. Which aspect of emotional intelligence did the manager display? - Correct Answer - Empathy
An employee has been appointed team leader for a new healthcare initiative. The leader is currently undergoing a personal conflict at home which is challenging her ability to be objective in team interactions. The leader is conscious of this and does her best to manage her internal emotions. Which term reflects this behavior? - Correct Answer - Self-regulation
A manager is responsible for four sales departments located in different parts of the state. The manager needs to keep all departments up to date with what is happening in the organization. Which type of managerial skills will this manager need to handle this challenge successfully? - Correct Answer - Communication
An individual wants to be part of a team where employees are the most valued asset and are given opportunities for both personal and professional development. Which competing values framework quadrant does this demonstrate? - Correct Answer - Clan
A manager encourages employees to distinguish themselves by consistently exceeding goal expectations and winning the department's monthly sales competitions. Which type of organizational culture is reflected? - Correct Answer - Marketing
Which action should a CEO perform to attract individuals who will be a good fit for the company? - Correct Answer - Advertise about the company culture
A company is trying to recruit candidates who will be a good fit for its culture. Which technique should the company use to enhance results? - Correct Answer - Conduct multiple interviews of the candidates
An organization that is a lead innovator is looking to hire someone to enter their research and development department. Which personality trait should the ideal candidate possess? - Correct Answer - Openness 2 / 4
pg. 3 A hospital is trying to hire nurses for terminally ill patients. The nurses will need to exhibit a high level of characteristics associated with the clan culture. Which personality characteristic should the ideal candidate have for this job? - Correct Answer - Agreeableness
Which goal is one of the three main functions of communication within an organization?
- Correct Answer - Transmission of information
Which fact should an individual consider when choosing a channel of communication? - Correct Answer - Identifying the level of interaction and details for each channel provides important information.
Which benefit can occur by using good communication skills? - Correct Answer - Increases the chances of employment
Two coworkers are discussing proposed options for a new department-wide computer system. Coworker A shares their viewpoints, addresses the pros and cons of the system, and explains why this would be the best option. When done, Coworker A asks Coworker B for feedback as well as input and thoughts on the options. Which communication style is Coworker A exhibiting? - Correct Answer - Assertive
In a departmental meeting, a manager tends to be hyper-critical of the input from one individual. Which barrier to communication is being demonstrated by this manager? - Correct Answer - Selective perception
A team member says, "I think we should purchase the less expensive of the two options. What does the rest of the team think?" Which communication style is being used by the team member? - Correct Answer - Assertive
What is a barrier to effective communication? - Correct Answer – Credibility
Which benefit is enjoyed by managers who are strong in the self-regulation component of emotional intelligence? - Correct Answer - Better adaptability
- / 4
pg. 4 Employee A is talking to Employee B. When asked about a supervisor's adult child who has just joined the organization, Employee A states, "The apple doesn't fall far from the tree." Employee B indicates that they do not understand this comment. Which communication barrier is present? - Correct Answer - Denotation-correction
What is an advantage of written communication? - Correct Answer - It provides the sender the opportunity to reflect on ideas.
Which type of communication style is reflected by an employee who is disturbed by a negative review but fails to speak up about their concerns or feelings? - Correct Answer
- Passive
A manager presents facts and data to encourage the staff to make an exceptionally difficult change to company procedures. The staff reluctantly agrees to the change based on the provided information. Which influence tactic was used by this manager? - Correct Answer - Rational persuasion
Which step of the design thinking process introduces the product or idea to the market?
- Correct Answer - Implement
A manager is ready to introduce developed ideas to market. Which stage of the design thinking process is the manager experiencing? - Correct Answer - Implement
What is the correct order of the six stages of the design thinking process? - Correct Answer - Empathize, define, ideate, prototype, test, implement
Prior to bringing a product to market, a project manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? - Correct Answer - Test
Which tool of transformational leadership does a leader use to recognize the cognitive abilities of subordinates and empower them towards a positive organizational contribution? - Correct Answer - Intellectual stimulation
- / 4