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WGU C215 STUDY GUIDE - FINAL
EXAM WITH 100% CORRE CT
ANSWERS
Question: Which of the following is a key component of
the Total Quality Management (TQM) Philosophy?
- Customer focus
- Continuous improvement
- Employee empowerment
- All of the above
Correct answer: D) All of the above
Question: What does the Process Capability Index (Cpk)
measure in the context of Six Sigma?
Correct answer: Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities.
Question: What is Six Sigma?
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Correct answer: A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service.
Question: What is Design Capacity?
Correct answer: The theoretical maximum output of a
system in a given period under ideal conditions.
Question: What factors are considered in Location
Analysis?
Correct answer: Proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other factors. The technique for determining location decisions.
Question: What characterizes Line Processes?
Correct answer: A type of process used to produce a large
volume of a standardized product. Limited customization and high volume.
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Question: What defines Batch Processes?
Correct answer: A type of process used to produce a small
number of products in groups or batches based on customer orders or specifications. High customization moderate volume.
Question: What are Project Processes?
Correct answer: A type of process used to make a one-at-
a-time product exactly to customer specifications. Most custom and lowest volume.
Question: What are Continuous Processes?
Correct answer: A type of process that operates
continually to produce a high volume of a fully standardized product. No customization and as high a volume as possible.
Question: What is a Bottleneck in a process?
Correct answer: Longest task in the process.
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Question: What is a Flexible Manufacturing System
(FMS)?
Correct answer: A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous operations.
Question: What is Output/Input Control?
Correct answer: A technique for monitoring the flow of
jobs between work centers.
Question: What is Value-Added in a process?
Correct answer: The net increase created during the
transformation of inputs into final outputs.
Question: What are Hybrid Layouts?
Correct answer: Layouts that combine characteristics of
process and product layouts. Group technology layouts.Cell technology layouts. Grocery stores use hybrid layouts.