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USPS WINDOW CLERK RETAIL TEST
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
- Who does same duties as SSA but also supports back office?
ANS: Sales and
Services Distribution Associate SSDA
- Who are responsible for ensuring that employees are properly trained
ANS: The supervisor
- What are some barriers to effective listening?
ANS: noise, day dreaming, preoccu- pied, info overload, environment, physical impairment, lack of interest assumptions, defensiveness, evaluating and judging, clarification planning your response.
- What is the difference between verbal and nonverbal communication?
ANS: Ver- bal. Nonverbal, body language, facial expressions
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- What is the minimum and maximum weight of a package mailed priority mail?
ANS: No minimum, maximum 70 lbs
- Name 6 shipping services that the post office offers
ANS: priority mail express, priority mail, first class package, ground, parcel return service, international
- how can you obtain a PME label
ANS: Post Office online or kiosk
- How many surcharges does the post office have for our shipping services? Describe
each one
ANS: Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone
5-9 20 lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches up to 130
- How do you build customer relationships?
ANS: Positive attitude, listening, com- munication, adapt to change, product knowledge, listen to your customer, be the best
- What are two types of communication?
ANS: Verbal and non-verbal
- Commercial base pricing incentives apply to what
ANS: postage only 2 / 3
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- What is the difference between HFPU and Post Office addressee?
ANS: Hold for pick up-addressee receives a text arrives at PO. addressee it is delivered to the address by sender
- Name the Six Retail Moments that Matter?
ANS: First impression, Urgency, Clean, Pride Inside, Transitioning to front, Solutions.
- By federal law all Postal Service employees are mandated to do what with all mail
while in our custody?
ANS: Protect and preserve
- What provides a convenient way for merchant who send a large volume of parcels
to receive merchandise from their customers?
ANS: Bulk Parcel Return Service
- Who are considered business leaders and community anchors that local contacts
the Postal Service needs to increase its share of the shipping mar- ket
ANS: post master
- Who help customers identify mailing needs ensures customers complete required
forms before they reach the window, and answers customer ques- tions
ANS: lobby assistant
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