UPDATED PAST QUESTIONS FROM

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UPDATED PAST QUESTIONS FROM

ACHE'S BOARD OF GOVE RNORS

EXAM QUESTIONS AND A NSWERS

VERIFIED AND ALREADY PASSED

Question 1: For the routine service cost center, an

increase in the number of patient days over the budgeted

number of patient days will result in:

• A higher average cost per patient day.
• A lower average cost per patient day.
• An increase in the budgeted fixed costs for the routine

service cost center.

• No change in the average cost per patient day.

CORRECT ANSWER: 2.

Question 2: Which of the following balance sheet items

would differ between a for-profit and a not-for-profit healthcare organization?

• Retained earnings.
• Plant, property, and equipment.
• Real estate.

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• Investments.

CORRECT ANSWER : 1.

Question 3: Which of the following leadership actions

most clearly supports organizational transformation toward total quality management?

• Convening and chairing the Quality Council.
• Changing the name of the quality department from QA

to CQI.

• Requiring all direct reports to attend an introductory

course in TQM.

• Hiring a customer service representative.

CORRECT ANSWER : 1.

Question 4: In the healthcare field, the accountability of

management is best measured by the:

• Balance maintained between service quality and

operational efficiency.

• Results shown on the annual expense and income

statement.

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• Balance maintained between physician satisfaction and

patient needs.

• Degree to which management's needs are met.

CORRECT ANSWER : 1.

Question 5: Consumer "report card" development and

distribution has become a high priority for managed care

organizations because:

• Measurements of performance have now become well

established, standardized, and accepted by all parties.

• Purchasers are pressuring for disclosure of meaningful

performance information for use by buyers and consumers.

• Consumers in healthcare are now well organized, and

managed care organizations feel a need to satisfy them.

• Physicians are increasingly encouraging their patients

to evaluate managed care organizations based on these report cards.

CORRECT ANSWER : 2.

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Question 6: Which of the following is not required for

managing strategic adaptation?

• Development of integrated continuums of care.
• Development of successful hospital-physician

partnerships.

• Vertical and horizontal integration with out-of-area

providers.

• Programs of strategic leadership development for board

members, managers, physicians, and nurse leaders.

CORRECT ANSWER : 3.

Question 7: What is an important advantage of physician

participation in Independent Practice Associations (IPAs) versus other affiliation arrangements with HMOs?

• IPA arrangements normally pay physicians better than

staff or group model arrangements.

• Physicians participating in IPAs can limit their

dependence on any single HMO.

• IPA arrangements avoid the serious tensions that arise

between primary care and specialty physicians.