UNITED HEALTHCARE ETHICS & COMPLIANCE TEST
(2025/2026) 100 QUESTIONS AND CORRECT VERIFIED
ANSWERS UHC ETHICS AND COMPLI ANCE EXAM
(NEWEST!
Gene got Medicare before he turned 65 and enrolled into a Medicare Advantage plan. He calls in February the month before his 65th birthday and is unhappy with his current plan. On the date of the call, what can Gene do about his coverage?On the day he called, he can enroll in a different Medicare Advantage plan with an effective date of March 1.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been presenting. Which statement is correct?Mrs. Violet can access the Star Rating for a plan on Medicare.gov or in the Enrollment Guide.
Which of the following is not considered unsolicited contact with a Medicare eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures?Mailing a marketing brochure to the consumer via postal mail.
Which statement is true about discussing benefits with the consumer before an enrollment?The agent must accurately and completely disclose any benefits discussed. 1 / 2
Which statement about discussing benefits with the consumer before an enrollment is true?The agent must explain any provider and/or pharmacy network limitations.
Aries is currently a member of a stand-alone PDP. Aries would like to have additional medical coverage. A thorough needs analysis indicates a Medicare Advantage Plan would be a good fit, there are plans available in his area, and he is in a valid election period. Which option is available to Aries?Aries can enroll into a Medicare Advantage plan with prescription drug coverage, which will disenroll him from his PDP.
To avoid confusing or misleading a consumer, what type of information must the agent provide when presenting a plan? (Select 3) Factual Accurate Complete
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available where she lives. She asks her agent, Josh, to enroll her
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