CPI Nonviolent Crisis Intervention Training 2nd Edition 2023/2024 Exam Questions And Answers |Verified The CPI Crisis Developement Model Behavior Levels 1.
2.
3.
- CORRECT ANSWERS 1. Anxiety
- Defensive
- Risk Behavior
- Tension Reduction
- CORRECT ANSWERS 1. Supportive
- Directive
- Saftey Interventions
- Therapeutic Rapport
The CPI Crisis Staff Attitude Approaches 1.
2.
3.
Staff Attitude/Approaches to Anxiety- A change in typical behavior CORRECT ANSWERS Supportive- Empathic, non judgemental approach Staff Attitude /Approach to Defensive- Protecting oneself from a real or percieved challenge CORRECT ANSWERS Directive- Provide clear direction or instruction Staff Attitude/Approach to Risk Behavior- Behavior that represents an imminent or immediate risk to self or others. CORRECT ANSWERS Saftey Interventions- Non- restrictive and restrictive strategies to maximize saftey and minimize harm Staff Attitude/Approach to Reduction- Deacrease in physical and emotional energy.CORRECT ANSWERS Theraputic Rapport-Re-establish the relationship Integrated Experience CORRECT ANSWERS Behavior influences behavior. Being aware of your behavior, perceptions, and remaining control will increase likelihood of successful intervention Percipitating Factors CORRECT ANSWERS Factors Influencing a person's behavior.These are internal/external causes of behavior over which you little or no control. 1 / 2
Rational Detatchment CORRECT ANSWERS Recognizing the need to remain professional by managing your own behavior and attitude and not taking the attitude of others personally.Rational Detachment Tips CORRECT ANSWERS 1. Take a deep breath
- Choose your words carefully
- Ask for help
- Forms of Communication CORRECT ANSWERS 1. Verbal
- Paraverbal
- Nonverbal
Verbal Communication CORRECT ANSWERS The words you use to send messages.Consider the significance of your words.
Keep your message:
-short, simple, and clear.-Respectful -Positively phrased Paraverbal Communication CORRECT ANSWERS How you say what you say.This includes your tone, volume and rythm of speech.-Use caring, supportive tones -Keep appropriate volume to the situation -Deliver your message at a rate the person can process Nonverbal Communication CORRECT ANSWERS Nonverbal elements include personal space, body language, communication through touch, and listening with empathy.Personal Space CORRECT ANSWERS The distance people prefer to maintain between themsleves and others. It includes the social zone, personal zone, and intimate zone.Body Language CORRECT ANSWERS The postures, gestures, facial expressions, and movements used to communicate.Communication Through Touch CORRECT ANSWERS A form of physical contact that expresses feelings or emotions.Listening with Empathy CORRECT ANSWERS -Remain nonjudgmental -Give your undivided attention -Listen to facts and feelings -Allow time for silence and reflection -Paraphrase what you understand
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