Texas Roadhouse Validation
What does G.R.O.W. mean? - Answer-guests always have right of way
What does 10-4 stand for? - Answer-smile at 10 ft away, talk at 4 ft away
What are the 6 operational goals? - Answer-1. Leader at the door
- Image
- Training
- First time guest
- Alley Ralley
- Manager in the window
List the 4 core values - Answer-Passion, partnership, integrity, fun
What does H.E.A.R.T mean? - Answer-H - howdy and the greeting, guests should be greeted within 45 seconds (ENERGY, FRIENDLY, FUN)
E - engage and drinks/order within 1-3 minutes (KNOWLEDGE, PASSION, CARE/CONCERN)
A - arrive and deliver apps/salad within 6-8 minutes (PROUD, PRESENT, ATTENTIVE)
R - respond with maintenance and service by replenishing peanuts, drinks, etc. (KIND, COURTEOUS,
RESPECT)
T - thank you and the wrap up (GENUINE, MEMORABLE, GRATEFUL)
What are Kents top 10? - Answer-1. knowledgable servers
- sense of fun (smiles)
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