TestOut PC Pro Certification Practice Exam | Questions with 100% Correct Answers | Verified | Updated | 26 Pages
Question: What steps should be taken to troubleshoot and
provide power to the Support workstation that fails to start?
Correct answer: Click the power button; acknowledge the
failure message; switch to the back view; check the power cord and switches; select Partial Connections on the power strip; drag the unconnected power connector to the computer’s power outlet; switch to the front view; click the power button; acknowledge the failure message; switch to the back view; set the power supply voltage to 115V; turn on the power supply switch; switch to the front view; click the power button to boot to the BIOS and OS load screen.
Question: How should the Power Plan settings be configured
for the Executive Office laptop?
Correct answer: Open Settings > System > Power & sleep >
Additional power settings; select Choose what the power buttons do; set On battery to Hibernate and Plugged in to Shut down; enable Require a password on wakeup; save changes; select High Performance plan; set On battery display off to 5
minutes, sleep to 30 minutes; set Plugged in display off to 1 hour, sleep to 5 hours; set lid close action to Sleep for On battery and Do nothing for Plugged in.
Question: How should a Presentation power plan be created
for a visitor’s laptop?
Correct answer: Open Settings > System > Power & sleep >
Additional power settings; select Create a power plan; choose Balanced and name it Presentation; set On battery display off to 1 hour, sleep to 2 hours; set Plugged in display off to Never, sleep to Never; create the plan; modify advanced settings to set hard disk off after 15 minutes On battery and 0 minutes Plugged in; set low battery action to Hibernate for On battery and Do nothing for Plugged in.
Question: How should a replacement power supply be
installed in the Support Office computer?
Correct answer: Switch to motherboard view; check
motherboard documentation for connector requirements (20+4 pin and 8-pin CPU); select a power supply with these connectors plus PCIe for a graphics card; install the power supply; connect the 20+4 pin and 8-pin CPU connectors to the
motherboard; connect 15-pin SATA power connectors to hard drives and optical drive; plug in the power cord; turn on the power supply; boot into Windows.
Question: How should a power supply failure be diagnosed
and replaced in a customer’s computer?
Correct answer: Click the power button; acknowledge failure;
use a Power Supply Tester; connect 20+4 pin and 4-pin CPU connectors to the tester; confirm the power supply is bad; remove the power cord, SATA, and optical drive connectors; disconnect tester connectors; install a new ATX power supply with 20+4 pin and PCIe connectors; connect motherboard and CPU power; reconnect SATA and optical drive; boot the computer.
Question: How should a computer shutting down after a
processor upgrade be troubleshooted?
Correct answer: Start the computer; acknowledge shutdown;
switch to motherboard view; verify CPU socket type and fan connector; ensure CPU power connector is attached; connect the CPU fan power to the motherboard; switch to front view; start the computer to verify stability.
Question: How should a computer with an upgraded AMD
Phenom II processor be repaired?
Correct answer: Start the computer; acknowledge failure;
switch to motherboard view; verify socket type and CPU requirements; confirm CPU fan connection; remove and replace the CPU with an AMD AM3 processor; reinstall the heat sink and fan; verify fan connection; boot into Windows.
Question: How should memory issues in a computer with 8
GB DDR3 be diagnosed and fixed?
Correct answer: Switch to motherboard view; remove all but
one memory module; boot to test; repeat for each module; install working modules in matching color slots; boot into BIOS with F2 to verify all memory is recognized.
Question: How should memory issues in a computer with 32
GB DDR4 be diagnosed and fixed?
Correct answer: Switch to motherboard view; use a Memory
Tester; test each module; replace bad modules with good ones from the shelf until all slots are filled; boot into BIOS with F2 to verify all memory is recognized.