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TAP (TRAVEL AGENT
PROFICIENCY TEST) QUESTIONS
AND ANSWERS GRADED A +
Question 1: What is ASTA (American Society of Travel
Agents)?
CORRECT ANSWER : trade association that lobbies
governments on behalf of travel professionals
Question 2: What is a consortium?
CORRECT ANSWER : network of independently owned
agencies, works with member agencies, has preferred relationships with suppliers
Question 3: What is AAA American Automobile
Association?
CORRECT ANSWER : A motor club that offers
members a variety of travel and motoring services in the United States.
Question 4: What is ACC Accredited Cruise Counselor?
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CORRECT ANSWER : training program and
designation offered by Cruise Lines International Association.
Question 5: What is an accountable document?
CORRECT ANSWER : A standardized, numbered form
issued by ARC that the travel agency must account for.
Question 6: What is Acela Express?
CORRECT ANSWER : Amtrak's high-speed train
serving the Northeast corridor of the United States.
Question 7: What is ADA?
CORRECT ANSWER : Americans with Disabilities Act.
Question 8: What is additional liability insurance (ALI)?
CORRECT ANSWER : Extra coverage for injury, death,
or other liability to a third party, beyond both what state law mandates that car rental companies include in the cost
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of the rental and what the renter's own insurance might cover.
Question 9: What are adjoining rooms?
CORRECT ANSWER : Rooms next to each other with
separate entrances and no way to go from one room to the other.
Question 10: What is an affinity group?
CORRECT ANSWER : A club, team, or other
membership organization of people who share a particular interest or characteristic (such as age or ethnic background).
Question 11: What does aft mean?
CORRECT ANSWER : Toward the rear of a ship.
Question 12: What is AH&LA?
CORRECT ANSWER : American Hotel and Lodging
Association.
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Question 13: What is the Airline Deregulation Act?
CORRECT ANSWER : The U.S. law that ended the
government's economic control of the airlines; enacted in 1978.
Question 14: What is the Airline Passengers with
Disabilities Bill of Rights?
CORRECT ANSWER : The U.S. law directing the
Federal Aviation Administration to create a bill of rights, protecting the rights of passengers with disabilities to fly free of discrimination.
Question 15: What is the Airlines Reporting Corporation
(ARC)?
CORRECT ANSWER : The group owned by major U.S.
airlines, regulating the sale and distribution of airline tickets. It accredits agencies that sell airline tickets; supplies documents used in selling airline tickets, rail transportation, and related services; and provides a central