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State Farm Auto Adjuster Certification Exam Questions And Answers(Completed)
Question 1: What does ACV stand for?
CORRECT ANSWER : actual cash value
Question 2: What are After Market Parts?
CORRECT ANSWER : Parts produced by a 3rd party for use on
automobiles.
Question 3: What is Betterment?
CORRECT ANSWER : An improvement made to an automobile
that increases its value, rather than a repair that simply maintains its current value
Question 4: What does BL stand for?
CORRECT ANSWER : Blend
Question 5: What is Blend?
CORRECT ANSWER : This operation is equal to half the RF
time on a panel. Blend would be necessary if an adjacent panel required some paint so the color would match. If damage is
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within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because the paints are hard to match.
Question 6: What is Bridge?
CORRECT ANSWER : Bridging occurs between 2 surfaces
painted at the same time. A good example would be seen between a molding and the panel Eventually the bridge will crack between the two and the integrity of the paint will deteriorate. Bridging is most often related to R&I. If a shop does not strip a panel naked then bridging will most likely occur.
Question 7: What does CEG stand for?
CORRECT ANSWER : Collision Estimating Guide
Question 8: What is a Collision Estimating Guide?
CORRECT ANSWER : A reference for how much time the
average mechanic or painter will require performing a specific task.
Question 9: What is Clean and Retape?
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CORRECT ANSWER : When an adhesive molding, nameplate,
or emblem is removed and reinstalled. The painter must clean the glue off and apply a new coat.
Question 10: What is Clear Coat?
CORRECT ANSWER : is used to seal in the color pigment on a
panel. Most vehicles have two stage paint which is first coat color, second coat clear.
Question 11: What is Corrosion Protection?
CORRECT ANSWER: This material is applied to the underside
of a panel to prevent corrosion. This protection needs to be considered when estimating damage repair.
Question 12: What is a Deductible?
CORRECT ANSWER : An amount, stated on the policy, for
which the policy holder is responsible. Deductibles are assessed on a per incident basis.
Question 13: What is Depreciation?
CORRECT ANSWER : The decrease in the market value of a
vehicle over time. The amount of yearly depreciation is affected
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by variables including car condition, resale market supply and demand, and reputation of the manufacturer and or model.
Question 14: What does DOL stand for?
CORRECT ANSWER : Date of Loss
Question 15: What is Date of Loss?
CORRECT ANSWER : The date when the damage occurred.
Question 16: What does EFS stand for?
CORRECT ANSWER : Estimator Fact Sheet
Question 17: What is an Estimator Fact Sheet?
CORRECT ANSWER : the fact sheet is accompanied with each
claim. Before evaluating the damage you will need to verify all information on the efs. It will have important information such as the deductible, VIN, and date of loss.