SS24CXWB - CX SURVEY DASHBOARD
EXAM Response Rate is calculated by dividing the number of complete survey reposes by the __ - Answer- Number of surveys delivered If the available CX Survey Dashboard resources and bonus materials do not provide the answers you seek, you should - Answer- Contact the InMoment Dealer Help Desk via email, phone or web form Once a customer submits the CX Survey, the results are uploaded to the CX Survey Dashboard ____ - Answer- in real time After a case has been triggered, it is critical to contact the customer within ___ - Answer- 24 hours Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also______ - Answer- by clicking the 9-dot "App" menu button Which tool in the CX Survey Dashboard "App" menu allows you to view your business listing reviews and respond directly to your customer comments (The data in this tool does not impact your CX incentives or rewards program) - Answer- Review Trackers A dashboard type to report, which presents the data with interactive charts and graphs, is designated by a ______ icon. - Answer- Where can dealership personnel access the CX Survey Dashboard - Answer- DealerConnect While in Card View, you can see the full survey response by clicking___ - Answer- View Details The Sales and Service _______ scores (CX SSI and CX CSI) are calculated at the dealership level to measure overall experience - Answer- Index The Net Promoter Score (NPS) is based on the responses to which question? - Answer- How likely are you to recommend this dealership
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