C483 / C 483 Objective Assessment Review (Latest Update 2025 / 2026 Update) Principles of Management | Questions and Answers | Grade A| 100% Correct (Verified Solutions) - WGU
Question:
Which of the following best indicates the three basic stages of managing resistance and motivating change within an organization?
Answer:
Unfreezing, moving to institute the change, and refreezing
Question:
Too much happy talk from senior management, an absence of a major crisis,
many visible resources, and low overall performance standards often lead to:
Answer:
a sense of complacency.
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Question:
Which of the following methods for managing resistance to change is relatively easy but has a drawback of being too expensive in many cases?
Answer:
Negotiation and rewards
Question:
Which of the following methods for managing resistance to change is most likely to work best when there is a lack of information or inaccurate information and analysis about the change?
Answer:
Education and communication
Question:
Which of the following refers to a system wide application of behavioral science knowledge to improve and reinforce the strategies, structures, and processes that lead to organization effectiveness?
Answer:
Organization development
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Question:
Which of the following change-specific reasons for resistance is likely to occur when people think a change will cause them to lose something of value?
Answer:
Self-interest
Question:
The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.
Answer:
refreezing
Question:
In leading change in an organization, _____ refers to putting together a group with enough power to lead a change.
Answer:
creating a guiding coalition
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Question:
Strategic, technostructural, human resources management, and human
process are types of:
Answer:
organization development interventions.
Question:
Which of the following is a difference between reactive and proactive changes?
Answer:
Reactive change involves responding to a problem, whereas proactive change involves preparing for an uncertain future.
Question:
To be world class, an organization should:
Answer:
use the best and latest knowledge and ideas.
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