Publix Manager Test 1 Study Guide Top Graded 2024
- steps to customer service - 1. welcome customer
- use customers name
- take care of needs
- thank the customer
- invite them back
Dynamic Selling - Greet Discover Recommend Close
Day of Production - the day produced, recieved, or somehow affected (such as frozen)
Fifo - first in, first out
Tare weight - weight of the container a product is packaged in
what is envirox TB, its uses, and location in the store - to clean up blood and it is located in the computer room
ChainTrack sorts the items assigned to a scheduled count batch by category and_______ - family group
what temp are eggs to be stored - 40-45 below
how long can dairy or frozen products be left out - 30 min or less
when is pulling a bag from the S.S.C.C not a bi-partisian job - once the bag is sealed
what is the name for a scan gun - FM-HHTT
what is a load line - the line in a refrigeration case showing where product can be
what temp are dairy perishable products to be stored - below 41 Publix says 40-34-38
where is the chemical safe-use and authorization chart located, and what info can be found there - in the mop room, it tells which equipments needs to be worn for protection
what is the temp danger zone - 40-140 degrees; anything is bacteria prone
how far from the ground must products be stored - 6 in 1 / 2
what is gross profit - difference between cost and sales
what is cross merchandising - when you merchandise products together that compliment each other
where do you go to find random and scheduled counts - ChainTrack
what are the grocery sub departments - frozen, dairy, dry, HBC, housewares,
what type of payment is accepted for sub department vouchers - cash
what is chain track and its uses - inventory management system. it controls inventory.
what are lock-out/ tag-out tags? - tags put on equipment that has been taken out of service
why are certain items shelf tags brown or yellow? - brown= organic yellow= low velocity
Publix mission statement? - Our Mission at Publix is to be the premier quality food retailer in the world.
To that end we commit to be:
- Passionately focused on Customer Value.
- Intolerant of Waste.
- Dedicated to the Dignity, Value and Employment Security of our Associates.
- Devoted to the highest standards of stewardship for our Stockholders.
- Involved as Responsible Citizens in our Communities.
how often should you used a vacuum to clean the Tie-Metic? - monthly
how far from sprinkler heads must items be stored? - 18 in
What chemical is authorized to clean the meat department freezer - grease cutter positive
what could be the cause of an item not scanning at the register - could be deactivated in chain-track
Cake fountains and supplies are non-returnable. True or False? - False
Give an example of a holding muscle? - tenderloin
Give an example of a motor muscle? - round
How many roses go on a 1/4 sheet Cake? 8" round? - five; four
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