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Proserve Latest Exam Questions And Actual Answers
Question 1: Who needs to take ProServe training for
management positions in liquor sales and service?
CORRECT ANSWER : Owners involved in the day-to-day
operation of the business, their managers and supervisors.
Question 2: Who needs to take ProServe training for
management positions in security?
CORRECT ANSWER : Security managers and supervisors that
work for the business or have a contract to provide security for the business.
Question 3: Which employee positions are required to take
ProServe training for liquor sales?
CORRECT ANSWER : Liquor store clerks, delivery staff, liquor
agency employees, drink ticket sellers.
Question 4: Which employee positions are required to take
ProServe training for liquor service?
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CORRECT ANSWER : Bartenders, servers, greeters, hosts.
Question 5: Which employee positions are required to take
ProServe training for security?
CORRECT ANSWER: Security staff.
Question 6: Who does GLC strongly recommend to take
ProServe Liquor Staff Training?
CORRECT ANSWER : All holders of Class C and special event
licences.
Question 7: Which full- and part-time workers in Class A, B, D,
E, F and Duty Free licensed premises or at a Commercial Public Resale Special Event need ProServe certification?
CORRECT ANSWER : Licensed premises owners that are
responsible for directly managing a licensed premises, managers, supervisors and retailers, bartenders, servers, greeters
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and hosts, drink ticket sellers, security staff (directly employed or contracted by the licensee), owners and managers of a company contracted to provide security.
Question 8: Which full- and part-time liquor agents need
ProServe certification?
CORRECT ANSWER : Persons registered with the AGLC as a
liquor agency and their employees whose duties include the sampling of liquor products.
Question 9: What does ProServe help sellers and servers of
liquor understand?
CORRECT ANSWER : What duty of care is, and how to prevent
foreseeable harm to customers and patrons, some of Alberta's liquor laws and what AGLC's policies are.
Question 10: What are the goals of ProServe training?
CORRECT ANSWER : Help employers, hosts and workers be
socially responsible, help make a safe and enjoyable atmosphere
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for guests while keeping property and people safe, help you know and follow the liquor laws that affect the work you do, promote the responsible sale of liquor in stores and places where liquor is served, help you recognise when people appear to be intoxicated, help you understand that there are many people involved in responsible liquor service.
Question 11: Who are considered primary service providers in
the context of liquor service or sales?
CORRECT ANSWER : Bartenders, food and beverage servers,
clerks at a liquor store, maitres d', supervisors, managers, liquor agency representatives, greeters, hosts and hostesses, delivery service staff, ticket-takers and sellers, security staff.
Question 12: Who are considered secondary service providers in
the context of liquor service or sales?
CORRECT ANSWER : Parking attendants, bussers, stock clerks,
maintenance personnel, ushers, slot operators and attendants, dealers, Monitor Room personnel in casinos, janitorial staff.