Popeyes Service Assessment, Questions and Correct Answers 2024 with complete solution.
- level #20 scoop
- legs, 4 thighs, 4 wings, and 4 breasts
How much rice goes into the regular size container of Red Beans and Rice
Pieces packaged into a 16 piece box mixed Side item holding bin Where cupped side items are hot held Popeyes Signature Sides Biscuits, Cole Slaw, Red Beans and Rice, Mashed Potatoes, Cajun Fries, and Cajun Rice
170°F
Minimum water temperature in the steam table 20 minutes Hold time for nuggets under the heat lamps What our guests expect Great food, friendly service, clean restaurants Service from the heart Is delivered with care, concern, respect, and appreciation for the guest Numbers on the clock Numbers on the Quality Control bars are numbered correspond with these
H.E.A.R.T.
Hear, Empathize, Apologize, Resolve, Thank What would Annie Do?Be Kind, Be Helpful, Be Consistent.The two-handed method Collect money with one hand an give the drink [cup] to the guest with the other Inform the guest of the wait time for that item First think you do when a guest orders a cook-to-order item 12 Quality Control bar used if chicken is pulled from the fryer at 2:30 and expires in 30 minutes
- A warm, genuine greeting
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Shows the guest that you are ready to serve them, you care that they are dining at Popeyes, you are treating them like family When to repeat the order After entering the order into the register and when presenting the meal When to thank the guest When the guest leaves the restaurant, when you present the meal to the guest, after the guest places their order Smile Best way to be prepared for a guest's arrival None Acceptable excuses to say to a guest