PN2002 Final Exam
Question: What is perception?
CORRECT ANSWER : a cognitive process by which a
person transforms external sensory data into personalized images of reality
Question: What is problem solving?
CORRECT ANSWER : a comprehensive, sequential,
cognitive process used to solve a problem by reducing the difference between current and desired conditions
Question: What is the problem solving process using the
scientific method?
CORRECT ANSWER : · Define the problem · Gather data ·
Analyze data · Develop solutions · Implement solutions · Evaluate solutions
Question: What is decision-making?
CORRECT ANSWER : is a process that chooses a preferred
option or course of actions from among a set of alternatives based on given criteria or strategies
Question: What is the decision making process?
CORRECT ANSWER : · Define problem · Set goals/
identify evaluation criteria · Identify alternatives for each outcome · Evaluate alternatives for each outcome · Choose the preferred alternative
Question: What is critical thinking?
CORRECT ANSWER : analytical process in which you
purposefully use specific thinking skills to make clinical decisions
Question: What is conflict?
CORRECT ANSWER : An opportunity to understand
opposing preferences and values
Question: What is selective attention?
CORRECT ANSWER : is the process of focusing on a
particular object in the environment for a certain period
Question: What is negative self-talk?
CORRECT ANSWER : is any inner dialogue you have with
yourself that may be limiting your ability to believe in yourself and your own abilities, and to reach your potential
Question: What is conflict resolution?
CORRECT ANSWER : identifying sources of conflict, set
goals, implement solutions
Question: What is step 1 of conflict resolution?
CORRECT ANSWER : · make the approach · Reflect before
you begin · Invite the other party to a conversation · Be clear about your intentions · State your goal - a positive resolution
Question: What is step 2 of conflict resolution?
CORRECT ANSWER : share perspectives · Ask for the
other persons perspective · Paraphrase what you hear · Acknowledge their contribution · Describe your perspective · Name the issue · Identify topics that others view as important · Use concise and neutral language · Avoid pronouns (she is, you are, he is) · Use issues to create the agenda
Question: What is step 3 of conflict resolution?
CORRECT ANSWER : Build understanding · Discuss one
issue at a time · Clarify assumptions · Explore interests and feelings
Question: What is step 4 of conflict resolution?
CORRECT ANSWER : Agree on solution · Reality test: is this doable? · Durability test: is this durable? · Interest test: does this meet all parties' interests?
Question: What is step 5 of conflict resolution?
CORRECT ANSWER : plan next steps · Create an action
plan · What needs to happen · How will interaction take place if problems occur?
Question: What is compromising?
CORRECT ANSWER : an approach to conflict resolution
that involves both assertiveness and cooperation on the part of everyone