- | Page
PGA PGM LEVEL 3 3.0 FULL
STUDY GUIDE, QUESTIONS AND
ANSWERS. VERIFIED
Question :Recommended guideline a manager should use
if an employee's performance differs from the expected?
Correct answer:Address and find mutual agreement
Question :How should resources be allocated to avoid
overwhelming a performer?
Correct answer:Make them aware of what is available
Question :What should a manager do when a performer
has difficulty recognizing when to act on a specific task?
Correct answer:Take a specific direction
Question :A team member sets the holes correctly and is
assigned this task routinely. What is the result of this?
Correct answer:Reinforced the desired outcome
- | Page
Question :How should the GM use significant work when
telling the merchandiser to spot audit due to shrinkage?
Correct answer:Explain feedback and consequences
Question :How can managers communicate that they want
to work with the performer to ensure success?
Correct answer:Feedback is clear
Question :What guidelines apply when a manager uses
the supporting strategy?
Correct answer:Capable and motivated
Question :What guideline is used with the convincing
strategy because the employee is resistant?
Correct answer:Help overcome resistance and give
resources to do the job
Question :What strategy is used by the head pro when
requested solutions by his assistant?
Correct answer:Supporting
- | Page
Question :What strategy is used with employees who are
experienced but unwilling?
Correct answer:Involving
Question :What action increases the chances of finding a
solution that satisfies all parties?
Correct answer:Address the problem early
Question :During joint problem solving, why is it
important to state the problem in relation to the expectations?
Correct answer:To avoid blame
Question :What manager behavior is appropriate during
termination?
Correct answer:Considerate, clear, decisive
Question :F&B uses internal control to keep the operation
functioning smoothly; what are the characteristics?
- | Page
Correct answer:Measure, evaluate, act
Question :What is food cost control?
Correct answer:Management and procedures to regulate
costs
Question :What is the most important consideration when
forecasting number of staff and scheduling?
Correct answer:Provide the service, minimal payroll
Question :Which condition enhances the benefits of
mental practice?
Correct answer:Cognitive hypothesis
Question :What is an effective means to help a beginner
use motor imagery to improve?
Correct answer:Combine with physical performance
Question :What optimizes performance when combining
mental and physical practice?