NRF Customer Service and Sales (2021) Part 1 Questions with Complete Solutions (Latest 2025) the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words - Correct Answers ✅active listening available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers can protect their purchases) - Correct Answers ✅Add-on services A communication style in which a person tends to ask a lot of questions and behave methodically. - Correct Answers ✅analytical communication style phrases used to smooth the transition between one customer and the next one ( ex- 'Would it be OK if I grab a few items for another customer) - Correct Answers ✅breakaway statements the overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business, its products and its services - Correct Answers ✅Company Brand A company's behavior, attitudes, values, and habits. - Correct Answers ✅Company culture 1 / 2
NRF Customer Service and Sales (2021) Part 1 Questions with Complete Solutions (Latest 2025) selling additional products or services to an existing customer- may contribute to a better or more complete experience for the customer - Correct Answers ✅Cross- selling statistical data about the characteristics of a population, such as the age, gender and income of the people within the population - Correct Answers ✅demographic data a shopper who wants to find out what's trendy before making a purchase. often look for established brands. - Correct Answers ✅follower A business established or operated under an authorization to sell or distribute a company's goods or services in a particular area - Correct Answers ✅franchise refers to the fact a person wants to communicate - wants process, detail, timelines and well thought out plans - Correct Answers ✅functional communication style the computers and other electronic devices used to store, retrieve, transmit and manipulate data (think POS point of sale) - Correct Answers ✅Information Technology (IT)
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