Objective Assessment Prep Guide

WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide with Complete Solutions

Question : Which definition used for quality evaluates how

well a product performs its intended function?

• Psychological criteria
• Fitness for use
• Value for price paid
• Support services

Correct answer: b. Fitness for use

Question : Which total quality management (TQM) process

was developed to stress management's responsibility for quality?

• Statistical quality control charts
• Fitness quality for use
• 14 points for quality improvement
• Product design quality

Correct answer: c. 14 points for quality improvement

Question : Which total quality management (TQM) process

consists of 13 published standards and guidelines?

• ISO 9000
• ISO 9001
• ISO 1400
• ISO 9002

Correct answer: a. ISO 9000

Question : A company manufactures shoes using a quality

management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.Which quality tool should the company use to focus on correcting this particular issue?

• Checklist
• Flowchart
• Scatter diagram

• Control chart

Correct answer: a. Checklist

Question : Which quality control tool should be used to

monitor the current status or end result of a process?

• Scatter diagram
• Flowchart
• Checklist
• Control chart

Correct answer: d. Control chart

Question : Which group of keywords or phrases describes the

critical role that marketing plays in the total quality management (TQM) process?

• Baseline for managing quality process; investment in

preventative costs; budgeting

• Reward employees; motivate staff performance; manage

operations planned changes

• Review and recommend product changes; satisfy customer

needs; open communication

• Enhance competition; understand consumer preferences;

maintain communication with operations

Correct answer: d. Enhance competition; understand

consumer preferences; maintain communication with operations

Question : What is the common theme in total quality

management (TQM) across all functions in an organization?

• To ensure profit from product changes
• To enhance management software
• To satisfy customer needs
• To reward people rather than teams

Correct answer: c. To satisfy customer needs

Question : Which concept of variation measures the central

tendency of a set of data?

• Mean
• Variable
• Standard deviation
• Range