Nurse 101: Exam 2 Questions with
Complete Solutions (Latest 2025) Define communication and explain why it is important. - Correct Answers ✅Communication - interactive sharing of information important because nurses need to be able to communicate effectively in order to achieve their goal of high quality care Assertive Communication - Correct Answers ✅allows people to defend and maintain their legitimate rights in a respectful manner Nonassertive Communication - Correct Answers ✅people allowing their rights to be violated by others (submissive) Aggressive Communication - Correct Answers ✅only caring about your rights and not thinking about the right of others (humiliation) List 5 assertive communication suggestions - Correct Answers ✅maintain eye contact appropriate location appropriate timing be comfortable with silence speak clearly and audibly be direct and descriptive 1 / 3
Nurse 101: Exam 2 Questions with
Complete Solutions (Latest 2025) Verbal Communication - Correct Answers ✅written or spoken and constitutes only about 7% of the communicated message Nonverbal Communication - Correct Answers ✅makes up the other 55% of communication; includes body language, facial expressions, gestures, physical appearance, and touch Paraverbal Communication - Correct Answers ✅tone, pitch, and volume used when delivering a verbal message Verbal Communication Builders - Correct Answers ✅encouraging words, asking open ended questions, using "i" statements Verbal Communication Blockers - Correct Answers ✅defensiveness, accusations, sarcasm Nonverbal Communication Builders - Correct Answers ✅eye contact, nodding head, stop what you're doing and listen Nonverbal Communication Blockers - Correct Answers ✅eye rolling, arm/leg folding, sighs 2 / 3
Nurse 101: Exam 2 Questions with
Complete Solutions (Latest 2025) Paraverbal Communication Builders - Correct Answers ✅silence and tone Paraverbal Communication Blockers - Correct Answers ✅threatening, yelling/name calling, non stop talking Describe some situations that could cause anger in the health care setting. - Correct Answers ✅food that is cold or poorly cooked not answering call lights waking up a patient late at night to take a sleeping pill multiple attempts to start an IV line Positive Ways to Express Anger - Correct Answers ✅increase others' attention initiate communication problem-solve energize change process Negative Ways to Express Anger - Correct Answers ✅suppression revenge Name 3 factors that contribute to conflict. - Correct Answers ✅emotional issues
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