NRF Customer Service Study Guide part
- Questions with Complete Solutions
(Latest 2025)
Keeping records about customer preferences:
• Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Correct Answers ✅• Can help you provide more personalized service to returning customers
Referring a customer to a competitor will likely result in:
• The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity for you • None of the above - Correct Answers ✅None of the above Which of the following steps will help you keep commitments to customers?• Promising customers you will find the items they request • Calling customers back only when you can find the requested item or information 1 / 2
NRF Customer Service Study Guide part
- Questions with Complete Solutions
(Latest 2025) • Immediately stopping whatever you're doing to take care of phone customer requests • Calling customers back in a timely manner - Correct Answers ✅Calling customers back in a timely manner Three ways to create a positive impression of you an the
store include: Complimenting the customer's taste; assuring
the customer that he is the expert; and:
• Stating that the products in your store are far better than those in other stores • Suggesting that he buy "top of the line" products • Indicating that based on your professional product knowledge, you feel his purchases are worthwhile - Correct Answers ✅Indicating that based on your professional product knowledge, you feel his purchases are worthwhile If your company does not have a manual that describes all
the major product warranties, you should:
• Decide on a general, neutral comment you can make if customers ask you about a warranty • Avoid talking about warranties with your customers • Create your own by making copies of the various product warranties and related information - Correct Answers
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