NRF Customer Service Exam Study Guide Questions with Complete Solutions (Latest 2025)
A good reason for creating an opening for discussion is to: -
Correct Answers ✅Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - Correct Answers ✅You finally located an item the customer asked for a while back
T/F: Customer follow-up is always a good idea, no matter
what the situation. - Correct Answers ✅False How would you handle a situation where a customer wants a brand that you don't carry? - Correct Answers ✅Get permission from him to show the items you do have that meet his needs When the customer presents you with a problem, you should
ask her: - Correct Answers ✅How she would like the
situation solved Showing respect for a customer's business card means you
should: - Correct Answers ✅Make some comment to
indicate you have read it 1 / 3
NRF Customer Service Exam Study Guide Questions with Complete Solutions (Latest 2025)
T/F: If you don't have a warranty manual available or are
unsure about a warranty answer, a resource to consider is co- workers or your supervisor. - Correct Answers ✅True
T/F: You should keep your client records up-to-date and notify
customers of merchandise you know is of interest to them. - Correct Answers ✅True
When acting as a personal shopper, you should: - Correct
Answers ✅Select only items that fit her interest To keep the lines of communication open, the best question
to ask: - Correct Answers ✅Begin with who, what, where,
when, how, or why
T/F: You should record basic information that allows you to
stay in touch with customers & specific information that reminds you of their purchases and preferences. - Correct Answers ✅True It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival,
you should: - Correct Answers ✅Greet the customer and
make him feel welcome 2 / 3
NRF Customer Service Exam Study Guide Questions with Complete Solutions (Latest 2025)
T/F: Most customers respond favorably to the hard sell
technique because it shows them your belief in the product. - Correct Answers ✅False What is a good reason to ask customers for their business cards? - Correct Answers ✅When customers show interest in an upcoming event and you offer to remind them Showing the customer that you and your store stand behind
the products and services you sell: - Correct Answers
✅Shows a professionalism that builds customer loyalty
T/F: When giving service to a person with developmental
disabilities, it may be helpful to explain complex tasks one step at a time. - Correct Answers ✅True
T/F: You should allow customers with disabilities to express
their own needs and limits; your job is to accommodate those needs and make shopping a positive experience. - Correct Answers ✅True
T/F: Keeping records of customer complaints and the methods
used to resolve them will help you resolve similar situations in the future. - Correct Answers ✅True
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