NATE EXAM: CORE ESSE NTIALS

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NATE EXAM: CORE ESSE NTIALS /

STUDY GUIDE / LATEST VERSION

/QUESTIONS AND CORRECT

ANSWERS / A GRADE SCORE

SOLUTION.

Question 1: The ability to utilize all types of

communication skills is ____ to the HVACR technician.

• not as important as "hands-on" technical skills
• somewhat important
• unimportant
• very important

CORRECT ANSWER : d (very important)

Question 2: It is important to be ____ in filling out service

orders so that office staff, other technicians, and customers will know what work you completed on the job.

• clear
• complete

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• concise
• all of the above

CORRECT ANSWER : d (all of the above: clear, complete, concise)

Question 3: When explaining to a customer that you have

adjusted the system charge, which of the following terms is most appropriate?

• Freon
• Gas
• Juice
• Refrigerant

CORRECT ANSWER : d (Refrigerant)

Question 4: Listening carefully to what a customer is

telling you ____.

• can help you diagnose the problem

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• is a waste of time
• is not necessary
• often will only confuse you

CORRECT ANSWER : a (can help you diagnose the

problem)

Question 5: When you arrive at a service call and meet

the customer, you should ____.

• ask questions first, then listen to what the customer has

to say

• listen to the customer first, then ask questions
• avoid discussion with the customer
• remind the customer that you are the professional and

get on with your work

CORRECT ANSWER : b (listen to the customer first,

then ask questions)

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Question 6: What is the volume of a room that measures

10 ft by 20 ft with an 8-ft ceiling?

• 800 ft3
• 1,600 ft3
• 2,400 ft3
• 3,200 ft3

CORRECT ANSWER : b (1,600 ft3)

Question 7: What is the CFM requirements for an 1,800-

ft2 house with 8-ft ceilings, if five air changes per hour are needed?

• 400 CFM
• 1,200 CFM
• 1,600 CFM
• 2,400 CFM

CORRECT ANSWER : b (1,200 CFM)