MGMT 339 CHAPTER 3 QUALITY AND

MGMT 339 CHAPTER 3 QUALITY AND

PERFORMANCE Questions with Complete Solutions (Latest 2025) Costs associated with preventing defects before they happen

• Correct Answers ✅Prevention Cost

Costs incurred when the firm assess the performance level of its process - Correct Answers ✅Appraisal Costs Costs resulting from defects that are discovered during the production of a service or product. - Correct Answers ✅Internal failure costs Costs that arise when a defect is discovered after the customer receives the service of the product. - Correct Answers ✅external failure costs A written guarantee that the producer will replace or repair defective parts or perform the service to the customer's satisfaction - Correct Answers ✅Warranty Societal and monetary costs associated with deceptively passing defective services or products to internal or external customers such that it jeopardizes the well being of stockholders, customers, employees, partners, and creditors.

• Correct Answers ✅ethical failure costs 1 / 2

MGMT 339 CHAPTER 3 QUALITY AND

PERFORMANCE Questions with Complete Solutions (Latest 2025) A philosophy that stresses three principles for achieving high levels of process performance and quality.

• customer satisfaction
• employee involvement
• continous improvement in performance. - Correct

Answers ✅Total Quality Management (TQM)

• Conformance to Specification
• Value
• Fitness for use
• Support
• Psychological Impression - Correct Answers ✅Customer

Satisfaction A term used by custoemrs to describe their general satisfaction with a service or product. - Correct Answers ✅Quality

• Cultural Change
• Teams - Correct Answers ✅Employee Involvement
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