Mastery Test Questions with 100

Aetna Individual Core Certification Mastery Test | Questions with 100% Correct Answers | Verified | Latest Update

Question :What report(s) are available on Aetna Producer

World?

Correct answer:All of the above

Question :You will need to successfully complete which

requirements to be Ready to Sell (RTS) with Aetna Medicare?

Correct answer:All of the above

Question :To report compliance or fraud, waste, and abuse

concerns to Aetna you should:

Correct answer:A, B, and D

Question :Agent Oversight routinely monitors agent

performance against CMS and internal standards. We

monitor:

Correct answer:All of the above

Question :Our Agent Oversight team will implement

corrective action when there are CMS infractions and prohibited tactics. Disciplinary or corrective action may

include:

Correct answer:All of the above

Question :A prohibited marketing activity is:

Correct answer:All of the above

Question :When obtaining a Scope of Appointment, you may

NOT:

Correct answer:All of the above

Question :How long are you required to maintain Scope of

Appointment (SOA) documentation?

Correct answer:10 years

Question :Annual Election Period is from:

Correct answer:October 15 - December 7

Question :Any voluntary disenrollment occurring within three

(3) months of the membership effective date is considered a rapid disenrollment and will result in a chargeback of the full commission paid.

Correct answer:True

Question :Failure to respond within the required timeframe to

Aetna or CMS requests for information may result in suspension or termination of an agent, broker or producer's ability to market, sell and receive commissions.

Correct answer:True

Question :You can receive commission for any sale that

results from an unreported marketing/sales event.

Correct answer:False

Question :If a beneficiary requests to discuss other products

not originally documented on the SOA, you must document a second SOA for the additional product type before the appointment may continue.

Correct answer:True

Question :The Permission to Contact form is used by Aetna

sales representatives and external agents to contact beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect.

Correct answer:True

Question :If a prospect calls to RSVP for a meeting, a

Permission to Contact form is not required for that meeting but would be required for a representative to place a follow- up call to a meeting attendee.

Correct answer:True

Question :You may not contact your own clients by telephone

and plans may not contact current members by telephone at any time to discuss plan business.

Correct answer:False

Question :Producers may only use CMS and Aetna-approved

marketing materials that have been created by our marketing