Marketing Cluster Exam-DECA 2024 Questions and Answers (Graded A+) Which of the following is an aspect of channel management that impacts customer service? - ANSWER-Timeliness What type of law is violated when a supplier requires intermediaries to enter into tying agreements? - ANSWER-Antitrust What communication style is most appropriate to use when you are providing a friend with personal advice? - ANSWER-Empathic Business employees who participate in group discussions should present their ideas and opinions in a(n) - ANSWER-assertive manner.Which of the following are elements that appear in the heading of a memorandum: - ANSWER-To, from, date, and subject Before sending a professional e-mail message to a business associate, a businessperson should - ANSWER-proofread the message for spelling and grammatical errors.Which of the following is a guideline for employees to use in communicating with
coworkers: - ANSWER-Think about what they want to say before they say it
What might result if a business fails to maintain positive customer/client relations? - ANSWER-Decrease in sales Employees who are unable to respond to questions about the company's goods or services can affect the customer's - ANSWER-image of the business Which of the following is no longer the determining factor in customers' buying decisions
for many products: - ANSWER-Price
Which of the following is one of the deciding factors in determining whether an item is a
consumer or industrial good: - ANSWER-Who makes the purchase
Businesses are affected by social factors in the external environment because - ANSWER-customer needs are affected by these factors as well.
Which of the following provides government protection of business property: -
ANSWER-Patents 1 / 2
What is a method that managers can use to motivate employees? - ANSWER-Offering performance-based financial rewards What is one reason why the overall unemployment rate understates the actual employment situation? - ANSWER-Discouraged workers are not included One of the benefits of negative feedback is that it - ANSWER-lets you know what is expected of you.An example of governmental change would be a change in - ANSWER-highway speed limits What should you develop to persuade others to believe what you say? - ANSWER- Personal credibility Why do many businesses develop programs and activities to help reduce employee stress? - ANSWER-To maintain productivity When reaching a consensus by a formal method, why might group members prefer to use questionnaires? - ANSWER-To remain anonymous Which of the following is a true statement about visions: - ANSWER-They require hard work and determination.What is one of a coach's most important tasks? - ANSWER-Giving feedback A positive political tactic to use to influence organizational decision making often involves - ANSWER-developing a support base.What form of currency is issued by the federal government? - ANSWER-Paper money The single most important aspect of making a financial plan and setting goals is - ANSWER-getting started now.According to Isaac's pay stub, his total earnings before deductions are $1,425. His total deductions are $255. What is Isaac's net income? - ANSWER-$1,170 Monitoring financial accounts and reading bank statements on a regular basis can help detect activities associated with - ANSWER-identity theft.The promoters of the annual Shakespeare Festival include a statement on the back of the event ticket to the effect that they will not be responsible for harm or injury to the ticket holder. The attendees thereby agree to accept liability for their own possible risks by purchasing the ticket. What action is being taken with the risk? - ANSWER- Transferring it
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