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LEADERSHIP AND STRAT EGY EXAM
WITH CORRECT ANSWERS
Question :Which of the following actions should be among
Fred's first steps to merge the two FM organizations? (Select two)
Correct answer:Inventory leased/owned properties and update
the facilities register.Determine occupancy cost for all facilities.
Question :Fred's due diligence has generated voluminous data.
He will meet with Eldon to review key findings and generally discuss what he intends to include in a draft of the new SFP.From the following list, which data are appropriate inclusions for the SFP draft?
Correct answer:Schedule of all FM capital projects
Three-year employment projections for the entire organization (not just FM).
Question :As Fred assesses how to centralize the FM
functions of the merged organization, what is the least likely item he should consider doing? (Select one)
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Correct answer:Budget money to bring all local technology
applications up to current versions.
Question :Which of the following attributes characterize this
team? (Select two)
Correct answer:Task force
Virtual
Question :Team problems surface during the second session.
People are having difficulty agreeing on ideas and one facility manager's behavior seems to be overbearing, derailing the rest of the group from working toward their charter. Fred decides to intervene. He does not confront the outspoken participant but rather engages everyone and requires active participation.Fred ensures all facility managers have the opportunity to express their opinions and there's 'give and take' so that the team can reach a mutual agreement on the issues being discussed.What type of decision-making process did the team use?(Select one)
Correct answer:Consensus
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Question :The approach best describes: (Select one)
Correct answer:Job enrichment
Question :Fred talks with fellow corporate managers about
how to formalize FM processes and address stakeholder objectives for institutionalizing best practices.Which continuous improvement methods can help Fred accomplish this goal? (Select two)
Correct answer:Total quality management (TQM)
Benchmarking
Question :Fred is a competent manager and he realizes he
needs to adapt his leadership style in the merged organization.Recently, he has been having a problem with an 'errant' facility manager (a former Versas employee located in Dubai, United Arab Emirates). In spite of this individual's embittered behavior, Fred knows he had a good record of being a self- starter and a high-performer. Fred believes the facility manager has great potential to succeed at Gleam.
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Which of the following would be best suited to handling this person and getting him back on track with FM goals and objectives? (Select one)
Correct answer:Selling/coaching
Question :Even before the M&A, Gleam consistently
promoted sustainability practices. Fred wants the merged FM organization to really champion the practices. He has pulled together data about increasing the percent of renewable energy (green energy and wind energy), how to achieve sustainable international building certifications, and how to green the FM supply chain, world-wide.Where would Fred include this information? (Select one)
Correct answer:Corporate social responsibility (CSR) policy
Question :What is the first step in the strategic planning
process?
Correct answer:The demand organization develops a strategic
plan.