- | Page
SNCOA LDR-303S Improving Organizations Latest Update Graded A+
Question : MSgt Ryan says, "This tool can help you recognize
which processes are useful and those that are not. It is used to find out the needs of a stakeholder."
MSgt Ryan's comment BEST explains which tool can be utilized to clarify and validate organizational problems?
CORRECT ANSWER : Voice of the Customer
Question : Common Mind Traps to Avoid
CORRECT ANSWE R: Initial Assumptions - Understand the
importance of standardizing successful processes. Learn different methods to standardize processes to prevent processes from reverting back to the old way of doing business by using tools such as the Lean Daily Management System.
Identifying Causes & Solutions - Avoid identifying causes or solutions to the problem. This can be difficult to do, but if you allow yourself to think of causes or solutions this early on, it can bias your research and thought processes.
- | Page
Lack of Team Diversity - Like minds think alike. It's best to have people from various backgrounds, experiences, and ranks to provide a diversity of thought to your problem solving efforts.Avoid groupthink and conformity bias. Do not be afraid to challenge status quos.
Addressing the Wrong Problem - Avoid problems that are based on biases, prior experience, opinions, faulty data, or concrete mental frameworks. This can cause you to chase a problem that doesn't exist.
Unclear Problem Statement - Avoid being vague in the problem you are addressing. Provide supporting data, details, and be clear when defining your problem. Ensure your problem statement does not include any causes or solutions to the problem.
Question : MSgt Green says, "This tool guarantees that everyone
is working together to meet the goals of their leadership."
MSgt Green's comment BEST explains which tool can be utilized to clarify and validate organizational problems?
- | Page
CORRECT ANSWER : Strategic Alignment and Deployment
(SA&D)
Question : Identifying openings in the marketplace, and isolating
tendencies that will improve your organization BEST describes which area of a SWOT analysis?
CORRECT ANSWER : Opportunities
Question : systematic method used to ensure everyone in an
organization is working effectively toward the same goals identified by senior leadership
CORRECT ANSWER : Strategic Alignment
Question : listening to feedback or considering what end users
are saying about a product or service that is being provided
CORRECT ANSWER : Voice of Customer
Question : requires leaders to walk around their work centers
and document what is happening versus what should be happening
CORRECT ANSWER : Go and See
- | Page
Question : process allows you to create a detailed visualization
of all steps in your work process
CORRECT ANSWER : Value Stream Mapping
Question : a framework used to evaluate an organization's
competitive position and to develop strategies by assessing internal and external factors
CORRECT ANSWER : SWOT Analysis
Question : clearly and concisely defines where the problem is
occurring, who it affects, and the impact it has on the organization
CORRECT ANSWER : Problem Statement
Question : To include timelines and have information available
from particular sources BEST describes which of the following well-designed (B-SMART) metrics