Jean Inman Domain III: Questions/Answers
Basic function of management include Correct Ans - plan, organize, direct, control and evaluate Definition of policies Correct Ans - guides that define scope of permissible activity ex; dress code Definition of procedures Correct Ans - daily operations, steps necessary to complete tasks Operational planning Correct Ans - covers period of 1 year or less strategic planning Correct Ans - concentrates on decisions -process that identifies internal and external forces SWOT analysis includes Correct Ans - strengths, weaknesses, opportunities, threats Span of control is defined as Correct Ans - number of individuals or departments under the direction of one individual with meal equivalents how many nourishments is = to one meal Correct Ans - 6 nourishments = 1 meal FTE equation Correct Ans - labor hours worked per (day/week/year depending on question) divided by 8/40/2080 respectively related to above equation for meals per labor hour Correct Ans - #meals produced/ # hours worked work simplification of motion economy can be defined as Correct Ans - reduce motions and time required pathway chart or flow diagram is Correct Ans - scale drawing showing path of a worker during a process 1 / 3
Cross chart is Correct Ans - efficiency of equipment placement, studies work motions, shows number of movements between pieces of equipment productivity is defined as Correct Ans - is the efficiency with which a production or service activity converts inputs into outputs, expressed as ratios Labor turnover rate equation Correct Ans - # of employees terminated and replaced / total positions in department x 100 Maslow's Hierarch of needs includes; Correct Ans - 1.self-realization, actualization, fulfillment
- esteem and factors
- social needs and affection
- safety and security
- basic physiological needs
- include hygiene
Basic needs are; physiological- survival needs security and safety - job security, insurance Motivator needs are; social - organized activities self esteem- job title, praise, rewards self-realization - realizing your potential for growth, job enrichment Herzberg's two-factor theory includes; Correct Ans - motivation and maintenance approach maintenance factors
-does not improve motivation but can prevent good work ethnic -fair wage, insurance, working conditions, supervision, etc Motivator factors -call forth energy and enthusiasms, job enrichment -achievement, recognition, responsibility, personal accomplishment, opportunity for growth 2 / 3
McClellands achievement - power - affiliation theory includes; Correct Ans
- -people have 3 needs; the need to achieve, need for power, and need for
- / 3
affiliation MacGregor theory includes Correct Ans - attitude of the manager toward employees has an impact on job performance -- includes theory X and theory Y Theory X Correct Ans - people inherently dislike work, and will avoid if possible; managers who believe this theory are authoritarian, work- centered, believe workers prefer to be controlled and directed by pressure motivation through fear managers practice direct control Theory Y Correct Ans - work is a natural as play or rest, managers should arrange conditions so workers can achieve goals by directing own efforts managers promote growth and development Theory Z Correct Ans - planning, decision making by general agreement and loyalty between workers and employers Hawthorne studies believes; Correct Ans - -Eltonn Mayo -if you involve people in the process they become more productive -special attention improves behavior Expectancy theory Correct Ans - -Beer -rewards serve as motivators only under certain circumstances -employees must feel that rewards offered are attractive Path-goal theory Correct Ans - -by evans, house -focuses on leaders effect on employee motivators to perform -motivation to behave in a particular manner is the result of an expectation that a behavior will result in a particular goal and how strongly a person desires the goal Autocratic Correct Ans - -highest level of control