ITIL 4 Exam / Study Guide Questions with Definitive Solutions.Quiz____?Service Management - Answer✓✓ A set of specialized organizational capabilities for enabling value for customers in the form of services Quiz____?Service Management - Answer✓✓ A set of specialized organizational capabilities for enabling value for customers in the form of services Quiz____?Output - Answer✓✓ Tangible or intangible deliverable of an activity Quiz____?Outcome - Answer✓✓ Result for a stakeholder produced by one or more outputs.Page 1 of 12 1 / 2
Quiz____?Cost - Answer✓✓ Amount or money spent on a specific activity or resource Quiz____?Risk - Answer✓✓ Possible event that could cause harm or loss, of make it more difficult to achieve objectives Quiz____?Organization - Answer✓✓ A person or a group of people that has its own functions & responsibilities, authorities & relationships to achieve its objectives Quiz____?Value - Answer✓✓ Perceived benefits, usefulness, importance of something Quiz____?Service offering - Answer✓✓ Page 2 of 12
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