HRT 101 Exam Questions with Complete Solutions (Latest 2025) The symbol of welcome, friendship and hospitality is a(n) - Correct Answers ✅Pineapple Since its introduction, the pineapple has been internationally recognized as - Correct Answers ✅A symbol of hospitality Key to being successful in the hospitality industry is - Correct Answers ✅Being a service orientated person Intangible means - Correct Answers ✅Cannot be percieved by sense In the hospitality industry the concept of perishability means
- Correct Answers ✅A unsold airline ticket, hotel room or
empty restaurant table Inseparability refers to - Correct Answers ✅The fact that production and consumption occur simultaneously Each of the following is a characteristic of the Hospitality
Industry EXCEPT: - Correct Answers ✅The service product
and the guest are seperate Guest calls for reservations and a guest welcome are both examples of what? - Correct Answers ✅Moments of truth 1 / 3
HRT 101 Exam Questions with Complete Solutions (Latest 2025) Anyone who receives or benefits from the output of someone's work is - Correct Answers ✅A guest Internal customers are - Correct Answers ✅The employees Guest loyalty is - Correct Answers ✅Keeping guests happy and returning often Which of the following would NOT be a moment of truth? - Correct Answers ✅your car will not start when it is time to go to the restaurant Empowerment is - Correct Answers ✅a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success All of the following are part of Disney's "Five Steps of
Leadership" EXCEPT: - Correct Answers ✅hold managers
accountable for member feedback Ethics is (are) - Correct Answers ✅a set of moral principles and values used to answer questions about right and wrong 2 / 3
HRT 101 Exam Questions with Complete Solutions (Latest 2025) The purpose of a self-assessment is to - Correct Answers ✅measure strengths and weaknesses The concept of protecting the natural resources of the planet while achieving corporate profitability - Correct Answers ✅sustainability Purchasing the right to use a company's trademark and copyrighted materials is known as - Correct Answers ✅Franchising Franchising hotels began in 1907 by - Correct Answers ✅The Ritz Company In franchising the franchisee is granted rights to - Correct Answers ✅use trademarks, operating procedures and other business procedures Franchising is - Correct Answers ✅used in the hospitality industry to rapidly expand business a concept that allows a company to use other peoples money for growth rather than financing Franchising fees vary according to the agreements between franchisee and franchisor but the usual fees are between _____ of room revenue - Correct Answers ✅3 and 4%
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