NUR2356: Multidimensional Care I / MDC 1
Exam 1 / (Latest 2022:2023 Spring)
Verbal communication (ANS- exchange of information using words
Nonverbal communication (ANS- exchange of information without the use of words; body language
Intrapersonal communication (ANS- self-talk; communication within a person
Interpersonal communication (ANS- occurs between two or more people with a goal to exchange messages
SBAR (ANS- consistent, clear, structured, and easy-to-use method of communication
between health care personnel; it organizes communication by the categories of:
Situation, Background, Assessment, and Recommendations.
Empathy (ANS- identifying with the way another person feels
Humor (ANS- used as a healing strategy for nurses and patients when used appropriately.
- / 4
Open ended questions (ANS- allow a wide variety of responses.
Close ended questions (ANS- limited choices of possible responses; yes or no
Validating question or comment (ANS- validates what the nurse believes he or she has heard or observed
Clarifying question or comment (ANS- allows the nurse to gain an understanding of a patient's comment
Reflective question or comment (ANS- involves repeating that the person has said or describing the persons feelings.
Sequencing question or comment (ANS- used to place events in chronological order to investive a possible cause- effect relationship between events
Directing question or comment (ANS- nurse can gain additional information to consider in assessing the paitent's health status
Assertive behavior (ANS- ability to stand up for oneself and others using open, honest, and direct communication 2 / 4
Aggressive behavior (ANS- asserting one's rights in a negative manner that violates the rights of others
Cliché (ANS- stereotyped, trite, or pat answer
Incivility (ANS- rude, intimidating, and undesirable behavior directed at another person
Bullying (ANS- anger and aggression towards others
Cultural assimilation (ANS- taking on the values of a dominant culture when a minority group lives within a dominant group.
Cultural blindness (ANS- when one ignores the differences and proceeds as though they do not exist.
Cultural competence (ANS- care is planned and implemented in a way that is sensitive to the needs of individuals, families, and groups from diverse populations within society.
- / 4
Cultural diversity (ANS- people of varying cultural background, racial and ethnic origin, religion, language, physical size, gender, sexual orientation, age, disability, socioeconomic status, occupational status, and geographic location.
Cultural imposition (ANS- the belief that everyone else should conform to your own belief system.
Culture (ANS- a shared system of beliefs, values, and behavioral expectations that provides social structure for living; shapes what is acceptable behavior for people in a specific group; learned by each new generation; may evolve over time; influences the way people of a group view themselves, have expectations, and behave in situations.
Culture conflict (ANS- occurs when people become aware of culture differences, feel threatened, and respond by ridiculing the beliefs and traditions of others to make themselves feel more secure about their own values.
Culture shock (ANS- the feelings a person may experience when placed in a different culture perceived as strange.
- / 4
