Devoted Agent Certification Exam
Question : Mr. Malone wants to enroll in a Devoted Health
Medicare Advantage plan during the Medicare Annual Enrollment Period. He can do so by...-He can enroll through all three of these methods.-Call Devoted Health or approved telesales center and enroll over the phone.-Meeting with a licensed and certified Devoted Sales Agent or Broker who completes his enrollment electronically or by paper.-Go online to Medicare.gov or Devoted.com and enroll online.
CORRECT ANSWER : He can enroll through all three of
these methods.
Question : How many days in advance must agents register
informal or educational events with Devoted Health?-14 days -30 days -7 days
-3 days
CORRECT ANSWER: 7 days
Question : Mr. Finn, an agent with Devoted Health, is giving
a sales presentation and wants to provide some food for his guests. What can Mr. Finn provide?-Lunch at a restaurant but ordering off of a limited menu so as to keep the overall cost of the meal below $10 per person.-A buffet dinner as long as the cost is not above $15 per person.-A sit down meal offered in a separate room, before or after the promotional portion of the event.-Light refreshments or snacks.
CORRECT ANSWER : Light refreshments or snacks.
Question : Luis lives in Phoenix and receives full subsidy low
income subsidy (LIS). He is reviewing Devoted's MAPD options with his agent, Wayne. Which statement is most appropriate for Wayne to make regarding Luis' options?-Because Luis receives the full low-income subsidy (LIS) from SSA or the Federal government, he would not be subject
to paying the premium on the Devoted Health Select/Prime/Premium plans, and may suit his needs best.-The Devoted HMO Select/Prime plan has a monthly premium; it will cost Luis more than choosing other options.-The Devoted Health's Select/Prime/Premium plans are plans that expedites the shipping of prescription medications to Luis' house for the price of a higher monthly premium.-The Devoted HMO Select/Prime plan is only for full dual eligibles - people who have both Medicare A&B and Medicaid, so Luis would only be eligible if he had full Medicaid benefits.
CORRECT ANSWER : Because Luis receives the full low-
income subsidy (LIS) from SSA or the Federal government, he would not be subject to paying the premium on the Devoted Health Select/Prime/Premium plans, and may suit his needs best.
Question : In what situation is an agent representing Devoted
Health required to review the entire summary of benefits during a compliant sales presentation to a prospect...-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.-On every sales presentation.-Only if the the prospect has additional questions after the Sales Agent reviewed the Benefits-at-a-Glance.
CORRECT ANSWER : On every sales presentation.
Question : Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition -Help simplify its members' healthcare experience.-Treat every member like it would for its own family member.-Provide all in one healthcare
CORRECT ANSWER : All of these are a part of Devoted
Health's value proposition
Question : What is important to review with a prospect during
our sales presentations related to prescriptions?-Review the pharmacy network requirement and where individuals can find which pharmacies are in-network.-All of these