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CSAM EXAM QUESTIONS &
ANSWERS
Question 1: What is IAITAM?
CORRECT ANSWER: International Association of
Information Technology Asset Management
Question 2: What three Key Process Areas serve as the
core foundation of the ITAM program?
CORRECT ANSWER: 1) Program Management 2)
Communication and Education Management 3) Policy Management
Question 3: What are the two ways IT Asset Management
is defined?
CORRECT ANSWER: 1) Business core competency -
serves everyone in an organization 2) Business infrastructure - entire program that includes processes, procedures, policies, roles and documentation
Question 4: What three aspects does ITAM manage?
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CORRECT ANSWER: Financial, Contractual, and
Inventory
Question 5: What is Program Management?
CORRECT ANSWER: set of processes required to build,
maintain and monitor the ITAM core competency
Question 6: What is the main purpose of an ITAM
program?CORRECT ANSWER: To capture: - the mission - what the program does/its value - strategies and objectives - defines the roadmap which supports the mission - measurements - feedback to determine the effectiveness of ITAM program - prioritization
Question 7: What is the secondary purpose of an ITAM
program?
CORRECT ANSWER: to market the value of ITAM
through informing and gathering cooperation
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Question 8: What are two main characteristics of ITAM
as a program?
CORRECT ANSWER: PERMANENT - not going away
Process-centric
Question 9: What are policies?
CORRECT ANSWER: WHAT needs to be accomplished
WHO the audience WHY a policy is important - the path of action determined as mandatory
Question 10: What are procedures?
CORRECT ANSWER: HOW a task should be performed
Question 11: Three goals of policy management
CORRECT ANSWER: 1) Effective implementation,
including awareness 2) Uniform enforcement of policies 3) Periodic review and update of policies to maintain relevance
Question 12: What is a needs analysis?
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CORRECT ANSWER: ensuring that team member goals
are validated or contrasted against organizational requirements
Question 13: Policy creation and validation
CORRECT ANSWER: Team is responsible for making
sure the policy fits the needs of the organization through validating the policy internally
Question 14: Policy management - gaining support
CORRECT ANSWER: HR and legal departments must
enforce the policy and executive management must support the policy for it to succeed
Question 15: Policy management - review and update
policy
CORRECT ANSWER: a policy must be reviewed 2
months after implemented, and if it requires adjustment, it must be re-evaluated 2 months later again