CRCR Test Review Questions and Answers 2023

CRCR Test Review Questions and Answers 2023 (Verified ANSwers by Expert) 1.Important revenue cycle activities in the pre-service stage include; ANS Obtain- ing or updating patient and guarantor information 2.In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and benefits are used to calculate; ANS The amount the patient may be expected to pay after insurance.

3.Demographic and health plan edit failures are identified and resolved within the Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered ANS Point-of-ser- vice revenue cycle activities.

4.HFMA best practices call for patient financial discussions to be rein- forced; ANS With a written statement of the conversation 1 / 2

5.HFMA's patient financial communications best practices specify that pa- tients should be told about the types of services provided and; ANS Who partici- pates in providing the service, e.g. surgeons, radiologists, etc.

6.The process of evaluating compliance with financial assistance policies involves; ANS The annual observation, monitoring, and tracking of results for all best practices.

7.The account resolution clock begins when ANS The first statement is sent to the patient 8.The soft cost of a dissatisfied customer is ANS The customer passing on informa- tion about their negative experience to potential patients or through social media channels 9.The hard cost of a dissatisfied customer is ANS loss of future revenue 10.When there is a request for service, scheduling staff must first ANS Confirm the patients key identification information