CPI Exam – Questions & Detailed Answers Unit 1. Name the 4 levels in the CPI Crisis Development Model Correct Ans - Level 1- Anxiety = Supportive Level 2- Defensive = Directive Level 3- Acting out person = CPI Level 4- Tension Reduction = Theraputic Rapport Unit 1.What is Level 1 in the Crisis Development Model? Correct Ans - ANXIETY- A noticible change in someones typical behavior Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety?Correct Ans - SUPPORTIVE- nonjudgemental, empathetic Unit 1. What is Level 2 of Crisis Dev. Model? Correct Ans - DEFENSIVE- Beginning stage of loss of rationality Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive?Correct Ans - DIRECTIVE- Set Limits, Persuasion, Choices Unit 1. What is Level 3 of Crisis Dev. Model? Correct Ans - ACTING OUT PERSON- Total Loss of Rationality Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person?Correct Ans - NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful techniques that are to be used as a last resort when their is danger to self or others, disruption to atmosphere Unit 1.What is Level 4 of Crisis Dev. Model? Correct Ans - TENSION REDUCTION- decrease in energy Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? Correct Ans - THERAPUTICE RAPPORT- Re-establish Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? Correct Ans - Areas surrounding the body that is considered an extension of self 1 / 2
Unit 2: Nonverbal Behavior-
What is Kinesics? Correct Ans - Communication, posture/motion.the non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? Correct Ans - 1.Safety
- Less Threatening
- Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? Correct Ans - How we say what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) Correct Ans - Tone- Avoid inflection of negativity Volume- App. for dist. of situation Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum?Correct Ans - 1. QUESTIONING- info. seeking, challenging (redirect, give rational answers)
- REFUSAL- non-compliance (Set Limits)
- RELEASE- venting (Isolate, Let Vent)
- INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
- TENSION REDUCTION- restablish commumication (give time and space
and return to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention?Correct Ans - Limits should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. Correct Ans - 1. Offer Choices
- Stay in the present
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