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CPI Certification Test Questions With Correct Answers |Verified
Question 1: 4 Behavior Levels
CORRECT ANSWER: 1. Anxiety
- Defensive
- Acting Out Person
- Tension Reduction
Question 2: Staff Attitude and Approach to Anxiety
CORRECT ANSWER: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Question 3: Staff Attitude and Approach to Defensive
CORRECT ANSWER: directive-attempt to control the
situation and begin to set limits
Question 4: Staff Attitude and Approach Acting Out
Person
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CORRECT ANSWER: non-violent physical crisis
intervention
Question 5: Staff Attitudes for Tension Reduction
CORRECT ANSWER: therapeutic rapport decrease in
energy regaining of rationality
Question 6: integrated Experience
CORRECT ANSWER: we can set the tone for whether or
not the behavior escalates or de-escalates
Question 7: non-verbal-proxemics (personal space)
CORRECT ANSWER: area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
Question 8: kinesics (body language)
CORRECT ANSWER: non-verbal message transmitted
by motion and body posture. Factors: eye contact, facial
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expressions send a very strong message gestures, how we stand (stance) hands
Question 9: 3 reasons for using the CPI supportive stance
CORRECT ANSWER: safety
less threatening communicates respect
Question 10: components of the communication pyramid
CORRECT ANSWER: verbal communication, para
verbal communication, and non-verbal communication
Question 11: what is paraverbal communication
CORRECT ANSWER: how we say what we say
Question 12: three components of paraverbal
communication
CORRECT ANSWER: tone
volume
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cadence total voice control
Question 13: what is the verbal escalation continuum?
CORRECT ANSWER: the kite
- Questioning
- Refusal
- Release
- Intimidation
- Tension-Reduction
Question 14: what is questioning
CORRECT ANSWER: information-seeking
Question 15: what is an intervention for questioning
CORRECT ANSWER: give a rational response
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