Progression: Field Tech V -VI
Conventional EXAM QUESTIONS AND ANSWERS 100% score (Newest 2025) Toll free numbers - Correct Answers ✅Allows customer to offer toll-free access to callers call triggers an inquiry from the local telephone switch to a large database which translates the number into the actual 10 digit number so the call can be routed and completed Automated attendant - Correct Answers ✅A virtual switchboard operator that directs incoming callers to appropriate extension Automatic call distribution - Correct Answers ✅A process of distributing numerous incoming calls to a specific group of terminals callers are greeted by an automated message that notifies them they will be placed on hold until someone is available Roll over - Correct Answers ✅Allows incoming calls when faced with a busy line to roll to the next number until it finds a line that is available Hunting - Correct Answers ✅Allows multiple numbers to act as a single group and incoming calls will find an available line within that group Conference call - Correct Answers ✅Links multiple parties into a single conversation 1 / 3
Progression: Field Tech V -VI
Conventional EXAM QUESTIONS AND ANSWERS 100% score (Newest 2025) Call Transfer - Correct Answers ✅Allows incoming calls to be transferred to either an external or internal number Call forward - Correct Answers ✅Allows customer to forward the phone to another phone number Call return - Correct Answers ✅Supplies the number of the last caller an option of automatically calling the party back Call waiting - Correct Answers ✅Notifies a telephone user another incoming calls waiting to be answered this is typically provided by a short tone on the phone or by use of a caller ID feature Caller ID - Correct Answers ✅Notifies the telephone in use of the name or phone number of an incoming caller Call screening - Correct Answers ✅Automatically routes selected incoming numbers to a message that states calls are not being accepted at this time Call block - Correct Answers ✅Provides the ability to block select the types of incoming calls 2 / 3
Progression: Field Tech V -VI
Conventional EXAM QUESTIONS AND ANSWERS 100% score (Newest 2025) 3-way calling - Correct Answers ✅Allows parties to converse at the same time during session user can place one of the parties on hold to speak to the other privately Speed dial - Correct Answers ✅Allows programming of phone numbers for a fast one digit dialing Repeat dial - Correct Answers ✅Automatically redials a busy number or notifies the caller when the number is no longer busy Voicemail - Correct Answers ✅An online answering machine that stores messages which can be retrieved in managed at the customers convenience Which piece of equipment in a VoIP phone system routes a call to the public switched telephone network (PSTN) when the receiving location is from outside the PacketCable managed IP network? - Correct Answers ✅Gateway What are the three sub-network interfaces managed by PacketCable? - Correct Answers ✅Hybrid fiber/coax (HFC), managed IP, and public switched telephone network (PSTN).
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