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Comprehensive test bank for AA/Envoy Customer Service Agent (CSA) Training, featuring accurate and up-to-date questions with verified answers based on airline procedures and service protocols.
The airline determines if a customer is qualified to sit in the Exit Row based on what? - ANSWER-Reasonable observation by an agent
What 2 things must a customer seated in an exit row be able to do? - ANSWER-Read and understand evacuation instructions and crew member commands
How old must a customer be to sit in an exit row - ANSWER-15 years old
How long can customers hold advance seat assignments in the exit row? - ANSWER-24-hours prior to departure
Are preferred seats complimentary to Concierge Key/Executive Platinum Members more than 24 hours outside of flight departures? Explain Why - ANSWER-Yes. They get anything they want 1 / 3
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how many characters are edit codes? - ANSWER-2 TO 4
CHARACTERS
How can you enter a SSR Code? - ANSWER-during check in or through PNR from PMF Edit
What is the PMF edit command? - ANSWER-CTRL C, F2
What is the abbreviation for the Day of Departure upgrade? -
ANSWER-DODU
NB? - ANSWER-No Bags
SC? - ANSWER-Security Clearance
ET? - ANSWER-Electronic Ticket
What does the asterick (*) next to a seat number represent? - ANSWER-The boarding pass has been issued
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F stands for? - ANSWER-Confirmed
S stands for? - ANSWER-Standby Revenue
P stands for? - ANSWER-Positive Space Employee
E stands for? - ANSWER-Space available Employee
What function should a customer use wanting to change their seats after check-in? - ANSWER-CTRL C, F4
What is the command to Dedicate a Flight Number during check-in - ANSWER-CTRL C, F10, F1
What command do you use to undedicated a flight after dedicating it? - ANSWER-Leave blank or enter new flight number
TIMATIC? - ANSWER-Travel information manual automatic
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