COM 312 Test 2: Questions & Answers
What are emotions?(Ans- 1) a felt physiological experience in the body 2)thinking and interpretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal
How are emotions most often expressed?(Ans- non-verbal cues
What do emotions do in conflict?(Ans- provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions
What are the general misconceptions of emotions?(Ans- irrational, uncontrollable, hinder decision-making, should be ignored to resolve conflict, for the powerless, escalate conflict
What is anger?(Ans- a morale emotion that is connected with a perceived unfairness/ injustice
What does venting do?(Ans- increases anger
What is fear and anxiety?(Ans- fear threatens your identity, relationship, well-being & your position and is associated with anxiety
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What is hurt?(Ans- a perceived injury, difficult to experience without blame
What is the most common hurt emotion in close relationships?(Ans- betrayal of confidence
What do emotions trigger?(Ans- familiar patterns
What is needed in order to effectively engage with emotions in conflict ?(Ans- maturity
Do emotions help or hinder decision-making, if you know how to deal with them?(Ans- They help in decision-making
What is an XYZ statement?(Ans- when you do X in a situation Y I feel Z
What does middle-way mean?(Ans- to verbally state/describe the anger, focus on the person not the process, use "we" language and distinguish between venting and acknowledging anger
What are the gender differences in the emotion of sadness?(Ans- Men- more likely to express anger and cover up sadness Women- more likely to express sadness and cover up anger
Core Concerns (Ans-
- appreciation: recognition of value
- autonomy: freedom to think. feel & take action
- affiliation: emotional connection to others
- status: standing compared to others
- Role: effectiveness and meaningfulness of job label
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