COM 312 Midterm: Questions & Answers
what are the components of the definition of interpersonal conflict?(Ans-
a problematic situation with the following characteristics:
-the conflicting parties are interdependent -they seek incompatible goals or outcomes or they favor incompatible means to the same ends.-there is a sense of urgency about the need to resolves
what are the stages of successful conflict and what is involved in each?(Ans- -competent communicators not only try to repeat the skill, they are also able to perform -how are you going to communicate?
-meta conflict: you can look back on conflicts you have experienced, and
learn from mistakes
what is involved in the "process" view of conflict communication?(Ans- -triggering event: behavior that the parties in conflict forms the group for the conflict we are experiencing -initiation phase: conflict has become "overt" (one person makes known to the other that conflict exists
-differentiation phase: participants use constructive or destructive strategies
and tactics. (serves as as useful purpose by allowing parties to explain how they see the situation
-resolution phase: those accept some out to the conflict (win-win)
how do the linear and transactional views of conflict differ?(Ans-
linear model: using words-- sender, receiver, channel, noise and feedback
--emphasize the end product; it is a narrow view, we limit our view of interpersonal conflict as something we do to someone 1 / 2
transactional model: managing and coordinating
--exchange of verbal and nonverbal messages --implication- we view communicators as working together
PRIMARY DIFFERENCE: linear model is a conveyor belt, transactional
model, communication is seen more as a dance that 2 people do together
define civility (Ans- constituted by an attitude of respect toward others manifested in our behavior toward them.--commitment to learn --attentive, acknowledging, thinking the best of others, listening, inclusive, kind works, apologize when necessary
define incompatible goals (Ans- occur when we are seeking outcomes --i.e. we want to buy a different car, but can only afford to but one OR deciding on where to take a trip
what are the functional and dysfunctional conflict cycles?(Ans-
dysfunctional conflict cycles: are scripted
- confrontation avoidance/accommodation- those who first impulse is to
avoid initiating conflict or to quickly give in -avoidance -communication apprehension -accommodating -gunnysacking
what is the "preferred" approach?(Ans- Collaboration
how does collaboration relate to goal achievement?(Ans- -use low avoidance and high collaboration, show preparedness to use accommodation
- / 2