CHAA Exam Latest Update 2024-2025 450 Questions and 100% Verified Correct Answers Guaranteed A+ At First Attempt
A minor child is brought in with insurance from both parents. The mother's birthday is July 15,1993. The fathers birthday is February 20, 1995. According to the birthday rule,
whose insurance is primary? - CORRECT ANSWER: The fathers
Access role in revenue cycle is enhance by staff training in which of the following function, except: - CORRECT ANSWER: Patients diagnosis
All of the following are examples of fraud and abuse except: - CORRECT ANSWER: Unknowingly billing for services at a higher complexity
All of the following are examples of PHI except: - CORRECT ANSWER: Financial assistance brochure
All of the following are part of an effective compliance program except: - CORRECT
ANSWER: Creating standards of privacy
All of the following are ways we communicate, except: - CORRECT ANSWER: Eating
All of the following should be reviewed when checking insurance eligibility, except: -
CORRECT ANSWER: When eligibility ends
An effective compliance level has a minimum of how many levels? - CORRECT
ANSWER: 7
An interval when a system is unavailable to users is called? - CORRECT ANSWER:
Downtime
Communication is: - CORRECT ANSWER: exchange of information
Compassion and Respect can be demonstrated in all of the following ways, except: -
CORRECT ANSWER: Calling the patient "DEAR"
EMTALA is a regulation which protects patient from what? - CORRECT ANSWER: Not
being treating in an emergency due to lack of ability to pay
For which of the following issues would you call for desktop support assistance ? -
CORRECT ANSWER: Adding an icon to a computer screen to access a new function
needed for work
HEAT stands for: - CORRECT ANSWER: Hear 1 / 4
Empathize
Apologize
Take responsibility for actions.
In patient access registration, a standard productivity measurement is the number of : -
CORRECT ANSWER: Patient Registration
Is it a good practice to fast -track patients? - CORRECT ANSWER: Yes. As long as all information is obtained from the patient
Meaningful use is an incentive program to: - CORRECT ANSWER: Increase the adoption of qualified electronic health records
Medicare is not considered primary payer in all of the scenarios below except: -
CORRECT ANSWER: Medicare pt has ESRD and is in their 60 month of dialysis
Method used to determine financial eligibility for Medicaid, CHIP and marketplace cost
sharing is called - CORRECT ANSWER: MAGI
Methodology used to determine income eligibility for Medicaid: - CORRECT ANSWER: MAGI
NAHAM has developed a series of guidelines that identify performance criteria, explain how to measure them and provide Good/Better/Best benchmarks for facilities to measure.These guidelines are called: - CORRECT ANSWER: Access keys
Name given when a provider screens a patient for temporary Medicaid coverage: -
CORRECT ANSWER: Presumptive Eligibility
Name of the statute created to ensure all people have access to emergency treatment
regardless of their ability to pay. - CORRECT ANSWER: EMTALA
One of our most valuable resources is: - CORRECT ANSWER: Time
Patients receive several forms/information notices during the check-in/registration process. Indicate the form they do not receive: - CORRECT ANSWER: Procedural consent form
Patients use the following measures to grade or judge their patient experience, except: -
CORRECT ANSWER: How long it took them to get to the hospital
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Prior authorization is: - CORRECT ANSWER: An action that does not guarantee payment
Quantitative measurement in registration is measured by: - CORRECT ANSWER: Registration completed in a specified amount of time
Should hospital provide financial assistance to patients? - CORRECT ANSWER: Yes.To those patients who meet criteria for assistance
Successful insurance verification doesn't automatically mean insurance will pay for
charges incurred during visit. - CORRECT ANSWER: True
The experience of orienting and choosing a path self navigating through the surroundings, going from point to point along a predetermine route is an example of ? -
CORRECT ANSWER: Wayfinding
The following are doorkeeper services that may be provided in patient access, except: -
CORRECT ANSWER: Pet sitting
The important message from Medicare (IMM) informs the patient of the following except: - CORRECT ANSWER: That if this inpatient stay is deemed experimental they will be responsible
The largest expense item in the patient access budget is: - CORRECT ANSWER: Salaries
The MSP requires that we ask pertinent questions to determine what? - CORRECT
ANSWER: If there are other sources of payment primary to Medicare
The part of the process by which patients are referred to a healthcare provider is called
? - CORRECT ANSWER: Referral services
The physician order for treatment should include all of the following information, except:
- CORRECT ANSWER: Patient address
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving observation status that they may have a co-payment and co-Insurance. -
CORRECT ANSWER: MOON
Tricare provides healthcare to all of the following except: - CORRECT ANSWER: Civilians working in a military treatment facility
Under tittle III of the Americans with disabilities act, hospitals are required to: -
CORRECT ANSWER: Provide resources to eliminate barriers in communication
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What are the elements of a compliant order? - CORRECT ANSWER: Reason for
ordering the test or service, test or service requested , provides name , providers signature, patient complete name and patient date of birth
What are the five data attributes of NAHAM's Best practice Recommendations? -
CORRECT ANSWER: Patient name, date of birth, address , phone number ,
sex/gender
What are the three steps to communication? - CORRECT ANSWER: Encoding
Transmission
Decoding
What are two key components in bed management? - CORRECT ANSWER:
Appropriate location and level of service
What documents should the patients bring with them to their appointment? - CORRECT ANSWER: Insurance cards, identification, physicians order if available and physicians referral
What form of identification should be used to verify patient identity? - CORRECT
ANSWER: Drivers license
What is a deductible? - CORRECT ANSWER: The amount the insurance company
requires you to pay before insurance pays
What is COB ? - CORRECT ANSWER: coordination of benefits
What is NOT important when initiating a patient satisfaction survey? - CORRECT
ANSWER: What data measures are needed to care for the patient
What is one name for a comprehensive list of all patients and their key identifiers ? -
CORRECT ANSWER: All of the above
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - CORRECT ANSWER: Medicare Two - midnight rule
What is the first step to verifying eligibility? - CORRECT ANSWER: Contacting the insurance company
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - CORRECT ANSWER: ABN
What is the name of the program also known as Obamacare? - CORRECT ANSWER:
PPACA
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