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CERTIFIED TRAVEL AGENT UPDATED EXAM
QUESTIONS AND CORRECT ANSWER S
Here are the Answer s to the Questions provided, based on the context of special interest travel, marketing, team dynamics, time management, traveler types, fraud prevention, itinerary planning, all-inclusive vacations, escorted vacations, rail travel,
and travel insurance:
### Marketing Strategy for Special Interest Travel
Question: The channels through which you've chosen to
distribute your special interest travel product describe which aspect of your marketing strategy?The correct Answer is Place.
Question: A marketing plan for a special interest travel business
should include a description of the target audience.The correct Answer is True.
Question: Promoting special interest travel includes each of the
following except: Image and Logo, The Internet and E-
Marketing, Advertising, Negotiating The correct Answer is Negotiating.
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Question: Your chosen specialty should be consistent with your
own interests and that of your overall business plan.The correct Answer is True.
Question: Selling to niche markets is more labor-intensive than
selling mass-market products.The correct Answer is True.
Question: Which of the following demographic groups
demonstrates a growing trend toward luxury and several trips each year? Affluents, Baby Boomers, Millennials, Senior Citizens The correct Answer is Millennials.
Question: Which of the following travel experiences is not
considered a special interest market?The correct Answer is All-Inclusive Resort.
Question: If you're purchasing print or online advertising for
your specialty rather than the full-service nature of your business, it's not necessary to find out which publications or websites your potential buyers read.The correct Answer is False.
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Question: A concise overview of why you are in the business of
selling your particular special interest niche is known as a The correct Answer is Mission Statement.
Question: The growth of special interest travel is limited to
Baby Boomers, and Generations X and Y.The correct Answer is False.
### Goal Setting and Team Dynamics
Question: Kavan Jordan's goal is to conduct acceptable
orientations for all new travel counselors by the end of the calendar year. Which of the basic criteria of goal setting is missing from this statement?The correct Answer is It is not measurable.
Question: When it comes to making important team decisions,
consensus is more effective than voting.The correct Answer is True.
Question: A team member who attempts to compromise or
bargain with other team members demonstrates which of the following approaches to resolving conflict?
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The correct Answer is Negotiating.
Question: Which of the steps below should be taken initially to
ensure conflict is viewed positively?The correct Answer is Regularly elicit and communicate true thoughts and feelings.
Question: The first step in solving a problem is to
The correct Answer is Sense the problem.
Question: Shy people are ineffective networkers.
The correct Answer is False.
Question: During team meetings, team members should
thoroughly discuss why things can happen before debating why they cannot.The correct Answer is True.
Question: Which of the following is not a characteristic of a
productive team?The correct Answer is Team members have individual missions.