3CX Academy, Intermediate Certification | 60 Questions with 100% Correct Answers | Verified | Latest Update
Question : User A from group A has "Show presence to group
members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences?
Correct answer: No
Question : Certificates in PFX format are single files
containing the certificate and the private key.
Correct answer: True
Question : Is there a way to add a company phonebook
contact from the 3CX client
Correct answer: Yes
Question : You are using "Prioritized Hunt" as your "Ring
Strategy" in Ring Groups. Three extensions are added as
members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer"
Correct answer: False
Question : The way the Digital Receptionist destination is
chosen, is controlled by the DTMF tone it receives.
Correct answer: True
Question : In general, calls from a Queue to an IP phone will
never leave a missed call notification.
Correct answer: True
Question : On an existing 3CX installation, if you want to
change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key,
reinstall 3CX, restore the backup and enter the new FQDN with the old license key.
Correct answer: True
Question : When custom prompts are used during the
announcement of the Digital Receptionist, the prompt must be
in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono.
Correct answer: False
Question : Can a range of dates be defined as a Holiday?
Correct answer: Yes
Question : All extensions are added to the "DEFAULT" group
(which can be renamed) upon creation.
Correct answer: True
Question : STUN is a method enabling deskphones to
discover their public IP address and port mapping of their internal SIP port.
Correct answer: True
Question : In order to upgrade from V14 latest Service Pack
to V15, the correct procedure is: Full Backup of V14 ->
Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation.
Correct answer: True
Question : Extension 100 is an agent of the two Queues. 3CX
is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B?
Correct answer: No
Question : The default backup folder set during the
installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups. If you
uninstall 3CX, is this folder deleted without warning along with all its contents?