CCMP Exam Questions and Answers

CCMP Exam Questions and Answers 100% Correct

Question : What is the most common risk factor for a

successful change implementation?

• Uncertain implementation timelines
• Vague project plan
• Stakeholder resistance
• A change in sponsorship

Correct answer: c. Stakeholder resistance

Question : What is meant by "What's in it for me?" with

regard to a change management communication strategy?

• The change manager should read the communication plan

carefully

• Project team members want to understand how many hours

they should spend on communication

• Stakeholders want to be sure they are recognized in the

change newsletter

• People want to understand how the change will impact

him/her individually

Correct answer: d. People want to understand how the change

will impact him/her individually

Question : What should happen after a successful change

effort implementation?

• Sustainment through strategic planning and regular goal

review

• Sustainment through ongoing communication and metrics

tracking

• Communication of change objectives being met and

recognition of change sponsors

• Dissolve the change management team

Correct answer: b. Sustainment through ongoing

communication and metrics tracking

Question : As a change leader, what is the first step you must

ensure happens when executing the learning and development plan?

• Sponsors are booked for the training
• Reservations or bookings are made for training rooms

• The curriculum is delivered according to plan
• Learning materials have been developed

Correct answer: d. Learning materials have been developed

Question : What is a key condition for change management

closure?

• Appropriate operational owners have approved the transfer

of change outcomes to their areas

• A comprehensive stakeholder satisfaction survey has been

conducted and assessed

• The sponsor has completed an independent evaluation of

the change management program

• The funds allocated to the project are spent and no further

allocation is anticipated

Correct answer: a. Appropriate operational owners have

approved the transfer of change outcomes to their areas

Question : Which of the following may be incorporated into

the contract? 1.) bid documents 3.) Letters, change orders and specifications. 4.) SOWs, SLAs, RFP, procedures and prices

Correct answer: 1,3,4

Question : Which of the following are possible outcomes of

an RFI process? 2.) Decision to make 3.) Send the project out under an RFP 4.) Kill the project

Correct answer: 2, 3, 4

Question : Which of the following statements about dispute

resolution is/are true? 2.) the legal system will resolve the dispute unless there is agreement on a dispute revolution plan

Correct answer: 2

Question : which of the following possible impacts of a

contract change on performance are ordinarily true? 1.) may improve or get worse 2.) KPIs may change or new KPIs established 4.) new SLAs may need to be established.

Correct answer: 1, 2, 4

Question : Who can initiate a change request? 1.) the

customer 2.) the supplier