C483 Multiple Attempt Readiness Exam Latest Update Questions and Correct Answers Guaranteed Success _____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet
customers' needs. - Correct Answer: Concurrent engineering
_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods
and services of high standards. - Correct Answer: Total quality management
_____ provides financial assistance to employees suffering from job-related injuries. -
Correct Answer: Workers' compensation
A ______ is a third party intervening to help settle a conflict between other people. -
Correct Answer: mediator
A mechanistic organization is best described as: - Correct Answer: a form of organization that seeks to maximize internal efficiency.
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____
management. - Correct Answer: customer relationship
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit
of both producers and consumers is known as ____. - Correct Answer: ISO 9001
A vertical integration strategy is a strategy: - Correct Answer: that involves expanding the domain of the organization into supply channels or to distributors.
An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing
around its _____. - Correct Answer: core capabilities
Blake just finished giving a great presentation to Sr. Leadership at WGU. After the presentation, Blake's manager complimented him on a job well done and invited him to lunch to discuss his career goals. Which type of consequence of behavior did Blake's
manager use? - Correct Answer: Positive Reinforcement
Bureaucratic control deals with: - Correct Answer: rules and regulations
Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control. - Correct Answer: clan 1 / 2
I will pass the C483 exam on my next attempt. - Correct Answer: True
In _____, a product or process is defect-free 99.99966 percent of the time. - Correct
Answer: six sigma
In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees'authority to halt operations
to correct problems. - Correct Answer: lean manufacturing
In a _____ organization, important decisions usually are made at the top. - Correct
Answer: centralized
In managing resistance to organizational changes, facilitation and support method is most likely to be used when: - Correct Answer: people are resisting because of adjustment problems.
Jessica is upset that she failed her exam and is near the end of her term. She emails the Course Instructor and complains about the lack of availability to schedule an appointment. The Course Instructor replies and asks Jessica for the best date and time to call her to discuss a retake plan before her term ends. Which conflict style did the
Course Instructor use? - Correct Answer: Accommodation
Karla recently accepted a job with a software developer. She is surprised that her boss frequently refers to her judgment to resolve problems, despite the fact that she has not worked there long. Based on Karla's experience, it can be concluded that the firm has: -
Correct Answer: decentralized authority.
Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the
following best describes this scenario? - Correct Answer: Strategic alliance
One of the major tasks performed by the board of directors in a corporation is: - Correct
Answer: selecting and recruiting the CEO.
Organizations have several ways to subdivide their structures. The three basic approaches to departmentalization are functional, divisional, and _____. - Correct
Answer: matrix
Peter receives a critical and demeaning email from his manager about his lack of work.Peter replied to his manager in disagreement and mentioned that his work is sufficient.His manager decided to email data that supports his argument. After reading the email, Peter decides not to reply and ignore his manager. Which conflict style is Peter
expressing? - Correct Answer: Avoidance
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