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C215 WGU OPERATIONS MGMT-
POST EXAM CORRECTLY
ANSWERED
Question : Total Quality Management (TQM) Philosophy
Correct answer: 1. customer focus
- continuous improvement
- employee empowerment
- use of quality tools
- product design
- process management
- managing supplier quality
Question : Process Capability Index (Cpk)
Correct answer: Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities.
Question : Six Sigma
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Correct answer: A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service.
Question : Design Capacity
Correct answer: The theoretical maximum output of a
system in a given period under ideal conditions.
Question : Location Analysis
Correct answer: proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Question : Line Processes
Correct answer: A type of process used to produce a large
volume of a standardized product.
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Limited customization and high volume
Question : Batch Processes
Correct answer: A type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
High customization moderate volume
Question : Project Processes
Correct answer: A type of process used to make a one-at-
a-time product exactly to customer specifications.
Most custom and lowest volume
Question : Continuous Processes
Correct answer: A type of process that operates
continually to produce a high volume of a fully standardized product.
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No customization and as high a volume as possible
Question : Bottleneck
Correct answer: Longest task in the process.
Question : Flexible Manufacturing System (FMS)
Correct answer: A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous operations.
Question : Output/Input Control
Correct answer: A technique for monitoring the flow of
jobs between work centers.
Question : Value-Added
Correct answer: The net increase created during the
transformation of inputs into final outputs.