BRMP Exam Questions with CORRECT ANSWERs
Question : House of BRM - 4 pillars (core disciplines)
CORRECT ANSWER : 1. Demand shaping 2. Exploring 3.
Servicing 4. Value harvesting
Question : House of BRM - Roof
CORRECT ANSWER : Clarity of the BRM role in context
of provider STRATEGY and OPERATING MODEL
Question : BRM Competencies (6)
CORRECT ANSWER : 1) Strategic Partnering 2) Business
IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management
Question : Typical BRM role
CORRECT ANSWER : -sits at intersection of service
provider and business partner -stimulates surfaces and shapes business demand for maximum value -member of both Provider and business mgmt teams
Question : Business Relationship Manager - Definitions
CORRECT ANSWER : -stimulate, surface and shape
business demand for a provider's products and services and ensure that the potential business value from those products and services is captured, optimized and communicate - Role - connector and translator -Discipline and organizational capability - set of competencies and processes that foster productive, value producing relationships between Provider and the business units they serve
Question : 3 BRM Metaphors
CORRECT ANSWER : 1) Navigator - facilitate business-
Provider convergence 2) Connector - facilitate connections and mobilize projects and programs 3) Orchestrator - orchestrate Capabilities to seize value from provider services
Question : High Level Capability Model (3)
CORRECT ANSWER : 1) Demand Governance Capabilities
2) Value Chain Capabilities 3) Enabling Capabilities
Question : Business-Provider Maturity Model
CORRECT ANSWER : - Tool for calibrating business
demand maturity, provider supply maturity, and the BRM role
- BRM role will be tactical when below mid two, role will be
strategic above ~2.5
Question : What is BRM responsibility for Value
Optimization? (RACI)
CORRECT ANSWER : Responsible
Question : BRM Related Standards (3)
CORRECT ANSWER : - ISO 20000 - ITIL Framework -
SFIA (Skills Framework for the Information Age)
Question : Business Relationship Maturity Model
CORRECT ANSWER : - Maturity of the business-Provider
(IT) relationship - L1: Ad Hoc - L2: Order Taker - L3: Service Provider - L4: Trusted Advisor - L5: Strategic Partner
Question : Business-Provider Alignment Model
CORRECT ANSWER : 1. Environment 2. Strategic Context
- IT Strategy 4. IT Portfolio
Question : Business-Provider Alignment Model - Barriers
CORRECT ANSWER : 1. Environment - Contextual
Barriers (what drives our behavior) 2. Strategic Context - Expression Barrier (what we want to do) 3. IT Strategy - Specification Barrier (what IT must do) 4. IT Portfolio - Implementation Barrier (what we get done)
Question : Credibility Equation
CORRECT ANSWER : Credibility = expertise +
trustworthiness Key component to climbing maturity levels
Question : Demand Shaping
CORRECT ANSWER : - one of the 4 pillars/capabilities -
process by which possibilities for using the Provider's services within the business are surfaced and capitalized upon
- goal is to identify that set of possibilities that will create the
most value for the organization