AT&T Assessment Questions and Answers 2023
- Key Behaviors - answer 1. Welcome
- Customers name
- Undivided Attention
- I can help you with that (positive attitude)
- Sincerely thank (warm friendly goodbye)
- Understand
- Recommend
- Confirm
- Educate
- Thank
- / 1
AT&T 6 Experience Pillars (GURCET) - answer 1. Greet
VPGA - answer Voice Postpaid Gross Add Prepaid Accounts - answer OPUS and RQ4 must be used simultaneously Post Paid Accounts - answer Just OPUS, or if it is RQ4, it had to be paid in cash BYOD - answer Bring Your Own Device (customer supplies phone) PRPO - answer Protection per Opportunity (insurance attach rate) CSAT - answer Customer Satisfaction (Post-Sale review) SP - answer Sole Proprietor CRU - answer Corporate Responsibility User (business account) IRU - answer Individual Responsibility User (consumer with employer discount) BAN - answer Billing account number (unique identifier) FAN - answer Foundation account number (business employee discount) AGPO - answer Accessory gross profit per Opportunity (accessory sales rate)